“Making people’s lives better” by providing exceptional customer experience!- Promoted as the ‘Customer Experience Ambassador’ within the first month of service- responsible for training and encouraging staff for delivering best customer experience.- As a Photographer, I love capturing the moments that residents, friends and family can cherish!- Day to day includes Administrative Assistance, Bookkeeping, and Front Desk Executive responsibilities.

- Managed a team of 10 professionals, and restructured the customer experience journey.- Leveraged customer psychology, and market research for leading 360-degree marketing strategies including digital marketing, events, PR and stakeholder management. It resulted in a 30% increase in new inquiries within the first quarter and accomplished an impressive 87% customer retention rate over one year, delivering sustained revenue growth.- Enhanced brand visibility through a data-driven… Show more - Managed a team of 10 professionals, and restructured the customer experience journey.- Leveraged customer psychology, and market research for leading 360-degree marketing strategies including digital marketing, events, PR and stakeholder management. It resulted in a 30% increase in new inquiries within the first quarter and accomplished an impressive 87% customer retention rate over one year, delivering sustained revenue growth.- Enhanced brand visibility through a data-driven content strategy by producing 40 SEO-optimized blogs, 22 digital newsletters, 48 brand videos, and 12 social media campaigns. It elevated website organic traffic by 40% and boosted organic social media engagement by 72% in just 2 years.- Introduced and led brand initiatives- Global Photography, Brand Refresh, and Communications Revamp Project. It defined the brand identity, increasing customer loyalty and referrals by over 150% in 2 years. Show less

- Established a thriving online community of 6000 individuals on Instagram to support aspiring candidates pursuing careers as Commissioned Officers in the Indian Armed Forces. - Shared valuable insights, knowledge, and experience gained from successfully qualifying in 7 national-level exams, fostering a supportive environment for growth and learning.- Demonstrated exceptional dedication and leadership by independently creating and managing content, organizing engaging Instagram… Show more - Established a thriving online community of 6000 individuals on Instagram to support aspiring candidates pursuing careers as Commissioned Officers in the Indian Armed Forces. - Shared valuable insights, knowledge, and experience gained from successfully qualifying in 7 national-level exams, fostering a supportive environment for growth and learning.- Demonstrated exceptional dedication and leadership by independently creating and managing content, organizing engaging Instagram LIVE sessions with Defense Veterans and top achievers, and consistently maintaining audience engagement. Show less

- Innovated a cost-effective internship system, and facilitated the recruitment and mentoring of a high-performing team. It resulted in 37% budget savings.- Introduced a podcast series, which increased community engagement on social media by 58%, and doubled the follower count within 6 months, boosting the inquiries by 30%.- Restructured communication processes contributing to a 15% improvement in project delivery timelines, and enhancing overall customer satisfaction.

- Managed Diverse Client Portfolios: Conducted in-depth market research and tailored content strategies for various industries.- Enhanced client satisfaction and social media engagement across diverse niches.- Efficient Social Media Response: Applied swift response strategies, achieving a high response rate within 1 hour, demonstrating commitment to excellent customer support.

- Mastered the basics of social media strategy, driving a 30% increase in engagement during the internship. Acquired skills in customer engagement and graphic design, creating impactful posts that garnered a 20% rise in user interactions.- Demonstrated the ability to quickly adapt to new technologies, platforms, and diverse client requirements showcasing a learning agility that enhances the efficiency of customer support processes.