Socrates S Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka

Bangalore

Portfolios HandlingHome Loan, Mortgage Loan, Two wheeler, Auto loan (New and Refinancing), Loan against Gold and Consumer durable Loans.Fraud Management:Setting up and monitoring of RCU activity south India where Business is operational.Pre-disbursement ScreeningPost disbursal Asset VerificationsPre-Employment Verifications for outsourced employees.Analyzing the new fraudulent trend emerging in the market and forwarding the inputs to… Show more Portfolios HandlingHome Loan, Mortgage Loan, Two wheeler, Auto loan (New and Refinancing), Loan against Gold and Consumer durable Loans.Fraud Management:Setting up and monitoring of RCU activity south India where Business is operational.Pre-disbursement ScreeningPost disbursal Asset VerificationsPre-Employment Verifications for outsourced employees.Analyzing the new fraudulent trend emerging in the market and forwarding the inputs to business.Providing constant feedback to management on market updates and suggesting policy changes. Giving constant feedback to the sales and ensure quality sourcing and minimize risk to the bank. Investigation on fraudulent files logged in, to find the root cause of its emergence.Liaisons with Law officials for filing complaints against fraudsters, found during investigation.Organizing mystery shopping across locations to identify any point of compromise. To initiate Seeding on random basis to check the quality of file sourced. Show less

Bangalore

•Responsibile for managing Fraud Detection & Investigations for SBI Cards •Responsible to investigate all Fraud, Security & Risk issues of Business like Identity theft, Document/Application Fraud, Account take over, Counterfeit, Lost /stolen Misuses, Internal/Staff Fraud, Acquiring Fraud, Mortgage Fraud & all financial crimes.•Provide Strategic decision & implementation of process in combating all Fraud, Security & Risk issues for effective deterrence.•Fraud awareness support, to… Show more •Responsibile for managing Fraud Detection & Investigations for SBI Cards •Responsible to investigate all Fraud, Security & Risk issues of Business like Identity theft, Document/Application Fraud, Account take over, Counterfeit, Lost /stolen Misuses, Internal/Staff Fraud, Acquiring Fraud, Mortgage Fraud & all financial crimes.•Provide Strategic decision & implementation of process in combating all Fraud, Security & Risk issues for effective deterrence.•Fraud awareness support, to assist staff to identify signs of fraud and suspicious activity.•Monitoring & preventing frauds by achieving higher standards in sampling and experiential diligence•Detect fraudulent accounts and extract learning's from the same and advice operational lapses to prevent future such losses to the bank.•Managing fraud cases, reporting deviations in credit norms, recovering from the said cases and taking them to a logical end.•Interface with law enforcement and liaison with legal for breakthrough and arrest of people involved in frauds•Mystery Shopping and Seeding to identify red flags in business processes – specially – Sales ,verifications, remittance & collections•Initiate Investigations on lapses identified during audits and seeding activities and take corrective action.•Audits on Sales, Collections & Operations along with timely closure of identified Audit findings•Channel Monitoring on the basis of delinquencies /past fraud trends and customer complaints •Developing market intelligence & organization awareness for early identification of market trends Show less

Chennai & Bangalore

Led a team of 80 members (Tele collections Field team ) including 2 Direct reportees managing CPU, X and 30 Buckets for entire Karnataka and Tamilnadu non-metro locations, maintaining a conversion rate of 93%.• Formulated and implemented strategies to increase Field performance by Skip tracing across vintage bands & to enhance productivity.• Tracked portfolio with detailed MIS and validated policy requirements and fine-tuning the guidelines.• Planned weekly & monthly targets for… Show more Led a team of 80 members (Tele collections Field team ) including 2 Direct reportees managing CPU, X and 30 Buckets for entire Karnataka and Tamilnadu non-metro locations, maintaining a conversion rate of 93%.• Formulated and implemented strategies to increase Field performance by Skip tracing across vintage bands & to enhance productivity.• Tracked portfolio with detailed MIS and validated policy requirements and fine-tuning the guidelines.• Planned weekly & monthly targets for Managers and Outsourced Agencies.• Improvised portfolio quality with support of Credit Policy to ensure quality of Portfolio and Sourcing.• Coordinated with Law firms Securitization Act (Sect Act), Section 138 Cases, Dunning, Conciliation Case Filing and Lok Adalat and defined Filter Triggers.• Generated feedback Policy and Credit on providing early warning signals to Policy on Negative sourcing Criteria (Company, Zip code etc.) • Enhanced Collections Agency, Tele-callers’ productivity levels through training and monitoring Productivity.• Ensured effective implementation of the incentive plans for vendors.• Handled Database Management, MIS, Agency Billing and Audit Procedures.• Managed Agency Operations and ensuring effective follow-up on delinquent accounts to reduce attrition and achieve attrition budget. Minimized cost and revenue loss and also maintained the cost on agency bills. Show less

Bsc, Computer Science

Education record