Gagandeep Singh Sodhi Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Analyze the business needs of clients by conducting workshops, and by reviewing detailed requirements (Business Requirement Document)- Communicate to the technology team the business needs of the client for development work on the standard product- Communicate to the client the standard product functionality, and its applicability for their business.

Ottawa, Ontario, Canada

- Analyze the business needs of clients by conducting workshops, and by reviewing detailed requirements (Business Requirement Document)- Communicate to the technology team the business needs of the client for development work on the standard product- Communicate to the client the standard product functionality, and its applicability for their business.

In addition to the responsibilities of "Senior Executive Training"​ & "Chief Instructor - SA Course"​ at Honda Cars India Limited, I was responsible for the following:1. Design, development & revision of training presentations & content for 'Customer Account Manager'2. Synchronization of training delivery with CSI factors

In addition to the responsibilities of "Executive Training"​ at Honda Cars India Limited, I was responsible for the following: 1. Conducted Train-the-Trainer seminars for junior instructors2. Coordinated with the 'Customer Service Education Department'​ at Honda Motors Co., Tokyo (Japan) for the following:a) Senior Instructor Certification of junior.

1. Conducted seminars for Honda dealers'​ Customer Care Executives & Managers on the following topics:a) Introduction to the organization, its history and brand valuesb) Interpersonal Skills in Customer Servicec) Product Training (Honda Cars’ Features)d) Daily Management (Planning & Organizing Skills)e) Complaint Handlingf) Continuous Improvement.

1. Trained participants of ITEC* & CJET** batches on Business Presentation Skills2. Created & designed training content3. Trained participants for 'Certificate Course in Retail Sales and Service'​ which was an initiative under the joint venture of Tata & McGraw-Hill Education* ITEC had participants from 161 countries in Asia, Africa, East Europe, Latin.

Training DepartmentClient: SPRINT, The USMay 2007 to May 2008 1. Conducted audits of the written communication between SPRINT customers and customer care executives 2. Prepared reports based on the audits and shared constructive feedback with customer care executives 3. Conducted training sessions for the customer care executives based on the needs.

Bachelor Of Technology

Advanced Diploma In Business Administration, Human Resourcse