Manage entire customer service operation of Panasonic.

Managing all aspect of the business from set up to develop.Strategic Consulting, including business plan & sales strategy development.Developed, evaluated and optimized start-up business from initial concept through product launch.Identified major industry trends and best practices in business model innovation.Developed and secured approval of annual budgets and ensured the company operates within approved budgets and operating plans.Directed, motivated and maintained a competent, well-trained, flexible and responsive staff capable of meeting current and future needs.Arranged the training program/ minutes of meeting with staff to discuss the points about to improve the customer satisfaction/business growth /service facility and performance of the technicians.Created and promoted effective partnerships and relationships between all staff levels throughout the office and company, allowing for easier and freer channeling of information and relevant processes.Evaluated the staff for their progress/yearly increment/bonus/level upgrading based on their KRA’s performance.Focused on service index KPI’s (SDR, RRR, FTF, TAT) for breakdown complaints.Monitored & controlled after-sales service and customer care through better Customer Response Time (CRT), Same Day Repair (SDR), Repeat Repair Ratio (RRR).Focus on KPI’s and managing call takers team.Submit the report (FQR- Field Quality Report) to suppliers regarding to product failure/quality issue/manufacturing defect.

Maintained a solid understanding of the entire technology landscape and identifying relevant trends, especially in the field of mobile phone repairing service.Managed overall service operations like Business Objectives, Customer & Dealer Satisfaction, Administrative Management.Managed After-Sales Service Operation for consumer electronics and mobile phone.Provided Administrative & Technical Support & reporting to CEO.Coordinate with call center team /customer care on the number of customer complaint calls received & ensure that all the information is entered in system.Ensured timely addressing of customer complaints with Customer Coordinator.Managed timely intending of spare parts with Store In-charge.Educated & motivated the team staff in order to improve the accuracy & performance.Ensure timely dispatch and claim settlement of warranty claims to the suppliers. Exercised control in ordering of spare parts and monitor the inventory to prevent ageing and obsolescence. Submitted the report (FQR- Field Quality Report) to suppliers regarding to product failure/ quality issue/manufacturing defect.Evaluated the staff for their progress/yearly increment/bonus/level upgrading based on their KRA’s performance.

Responsible to lead the team of camera,VCR and Editing Equipment repairing and servicing technicians.Responsible for master control room, microwave link and satellite earth station maintenance and repair.Supervised the installation project of new MRTV Complex at Naypyidaw.Inspect the master control room and find out the cause of malfunctioning of the master control roomUpdate knowledge based on the new models and technologies launched in the markets Initiated cross-training with other departments to improve work flow and streamline project completion.