Soeb Shaikh Email & Phone Number

Ahmedabad

Leading a team of project management executives for E-commerce and Media accounts and managing PAN India vendors.Collaborated with Client Servicing teams, Ops team and Field teams (Vendor) for seamless execution of offline and online projects. Moreover provide bids, costing and solutions to approach clients in a holistic, consultative capacity to build long-term relationships.

Ahmedabad Area, India

Habitual to keep learning about Market Research industry, started through CATI to CAPI and Qualitative projects. Now Managing Vendors for PAN India Field Operations.

Ahmedabad Area, India

Ahmedabad Area, India

As a Manager - Operations, for Domestic Research Services,my duties included:> Is responsible for managing entire operations as a manager of data collection vendor (Azure Knowledge Corporation) for 5 of the top 10 Market Research companies in the world> Have successfully executed projects for different national and multinational research companies> Reporting authority for a team of about 120 employees> Have successfully worked as a client for different studies outsourced to 3rd party vendors by ensuring timely deliveries to the end client> Responsible for SBU (Small Business Unit) P&L management> As the key account holder for service deliveries of Domestic Research Services, have achieved high delivery standards

Ahmedabad Area, India

As a Manager - Training Department, for Sales Process of a leading Insurance Service Provider, my duties included :> Was responsible for Induction Training in Inbound and Outbound-Sales-Collections> Was looking after training sessions based on various aspects of outbound> Preparing the TNA (training need analysis) and sharing with Operations to ensure increment in work quality and productivity> Conducting middle management training i.e. Productivity and Quality training for TL’s, QA and training associates> Defining OJT for various processes depending on client requirements> Training the Tele sales executives and Collection caller executives or new joiners for leading banking process Customer Care Center> Have conducted more than 2560 hours of training sessions based on various aspects of inbound.> Conducting refresher training and on floor assessment for providing constant motivation to the agents and ensuring their growth> Updating the Local Intranet sites> Received EMPLOYEE OF THE MONTH award for the month of Dec 2007 and Jan 2008 for exemplary performance in Training Department and Quality Department.

Ahmedabad Area, India

As a Process Trainer for a leading Telecom Service Provider, my duties included :> Was responsible to train newly hired resources on all aspects of process and to polish their soft skills in order to make them capable for handling situations possible to arise on calls> Was responsible to get the newly hired candidates certified by client> Was responsible to make sure new joinees are well versed with company rules and policies> Was also responsible to minimize attrition arising during training period> Was awarded as "STAR OF THE MONTH" twice for my performance

Ahmedabad Area, India

As a Senior Process Associate for a leading Telecom Service Provider, my duties included :> Handling irate customers, queries/issues on calls and providing them satisfactory resolution in minimum possible time by ensuring the call ends with customer being satisfied> Was handling Escalation Desk as well due to my unique capability of tackling escalations with ease and providing satisfactory resolutions> After noticing my performance, was promoted as The Process Trainer in a short span of 3 months

As a Process Associate for a leading Telecom Service Provider, my duties included : > Handling customer queries on calls and providing them satisfactory resolution in minimum possible time> Because of my unique capability of dealing with irate customers, I was noticed by management and within a short period of 4 months only was promoted as a Senior Process Associate (Supervisor Dialing Desk)

Master Of Commerce (M.Com.), Commerce

Bachelor Of Commerce (B.Com.), Commerce