Soeb Shaikh Email & Phone Number

Ahmedabad

Leading a team of project management executives for E-commerce and Media accounts and managing PAN India vendors.Collaborated with Client Servicing teams, Ops team and Field teams (Vendor) for seamless execution of offline and online projects. Moreover provide bids, costing and solutions to approach clients in a holistic, consultative capacity to build.

Ahmedabad Area, India

Habitual to keep learning about Market Research industry, started through CATI to CAPI and Qualitative projects. Now Managing Vendors for PAN India Field Operations.

Ahmedabad Area, India

Ahmedabad Area, India

As a Manager - Operations, for Domestic Research Services,my duties included:> Is responsible for managing entire operations as a manager of data collection vendor (Azure Knowledge Corporation) for 5 of the top 10 Market Research companies in the world> Have successfully executed projects for different national and multinational research companies>.

Ahmedabad Area, India

As a Manager - Training Department, for Sales Process of a leading Insurance Service Provider, my duties included:> Was responsible for Induction Training in Inbound and Outbound-Sales-Collections> Was looking after training sessions based on various aspects of outbound> Preparing the TNA (training need analysis) and sharing with Operations to ensure.

Ahmedabad Area, India

As a Process Trainer for a leading Telecom Service Provider, my duties included:> Was responsible to train newly hired resources on all aspects of process and to polish their soft skills in order to make them capable for handling situations possible to arise on calls> Was responsible to get the newly hired candidates certified by client> Was responsible to.

Ahmedabad Area, India

As a Senior Process Associate for a leading Telecom Service Provider, my duties included:> Handling irate customers, queries/issues on calls and providing them satisfactory resolution in minimum possible time by ensuring the call ends with customer being satisfied> Was handling Escalation Desk as well due to my unique capability of tackling escalations.

As a Process Associate for a leading Telecom Service Provider, my duties included: > Handling customer queries on calls and providing them satisfactory resolution in minimum possible time> Because of my unique capability of dealing with irate customers, I was noticed by management and within a short period of 4 months only was promoted as a Senior Process.

Master Of Commerce (M.Com.), Commerce

Bachelor Of Commerce (B.Com.), Commerce