• Managed overall project delivery and operational excellence• Identified, aligned & prioritized potential change areas in various kind of domains at operational level.• Provided analytical inputs, OPEX saving, resources utilization and improved network efficiency.• Managed quality assurance program including on site evaluations, internal audits, and customer surveys.• Reduced operational cost by researching and implementing cost-saving initiatives and creating fresh approaches to long-standing problems.• Arranged proper Preventive Maintenance Plan for customer network to prevent unnecessary critical outages.• Led teams for software engineering services and supported key clients in development efforts, establishing standards, determining specifications, and creating Service/Working and Operational Level Agreements (SLA), (WLA) and (OLA).• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.• Led the drive for efficiency, improvements and automation and excellence in service delivery.• Interpreted business challenges and recommends best practices to improve processes or services.• Managed to secure the Deployment Management activities are efficiently performed and are supported by the other delivery organizations and MS functions.• Managed the UAT/PAT acceptances activities with quality performance within target timeline.• Managed the overall operations for the end-to-end deployment & integration activities delivery (Deployment, Technology Integration) towards the specific customer or Ericsson Broadcast environment.• Managed 3PP vendors/OEMs for add-ons projects and planning acceptance procedures to meet project goals.• Managed NOC/Back Office Team/Field Team/Call Center team to achieve desired