• Directed the product vision and strategy for a mobile app that achieved nationwide success with over 1M active users.• Led cross-functional teams in design, development, and launch, ensuring on-time delivery of key features.• Conducted market research and user feedback analysis to prioritize features, boosting user retention by 30%.• Collaborated with marketing and business teams to align product goals with revenue growth, increasing annual revenue by 200%.

• Founded and led the development of a nationwide mobile application, achieving over 1M downloads within the first two year.• Oversaw app design, development, and launch, ensuring seamless functionality and user engagement.• Built and managed a cross-functional team of developers, marketers, and designers to drive project success.• Secured partnerships and implemented growth strategies, increasing revenue by 150% year-over-year.

Provided technical support for hardware, software, and network systems, ensuring 99% uptime for critical electrical operations.Installed and maintained monitoring software and IT systems.Resolved technical issues promptly, minimizing downtime for field teams and office staff.Conducted user training to optimize the use of IT tools in electrical projects.

• Diagnosed and repaired hardware and software issues for desktop and laptop systems.Installed, configured, and upgraded operating systems and applications.• Maintained network connectivity and performed routine system maintenance.• Delivered user support and technical training, improving team productivity

• Resolved hardware, software, and network issues with a 95% first-call resolution rate.• Managed system upgrades, backups, and security compliance to protect sensitive data.• Trained users and created documentation, reducing help desk tickets by 20%.• Assisted in deploying new technologies and completed workstation hardware upgrade.