Sofea Ibrahim Email & Phone Number

Shah Alam, Selangor, Malaysia

Cyberjaya, Selangor, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

works closely with project management and client support.• Ensure project handover from sales team to project team.• Lead presentations to decision-makers to gather and highlight information to provide better system solutions to end users. • Create structure/workflow and schedule the timeline to ensure software module is suitable for the project goals.• Responsible to cross check and delegate task to technical team and ensure they can meet client expectations.• Managed completed software module and create the accounts tally with the specified project.• Participated and responsible for conducting trainings to end users.• Track project progress from pre-implementation, implementation and post-implementation to ensure the project completion.• Perform User Acceptance Test (UAT) and project acceptance/sign off for project closure.• Provide Service-Level Agreement (SLA) and ensure that the effectiveness of the process is monitored and approved.• Escalated client issues and complaints.• Build rapport and good networking with the clients.

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Activities and Societies: 1. Exco photographer of Corporate Social Responsibility (CSR) 2017 2. Participated in Google Ignite (AdWords.

Diploma, Business Administration And Management, General

Activities and Societies: 1. MUET band 3 2. Exco photographer of Critical Thinking Trip 2015 3. Exco logistic of Corporate Social.

Spm, Technical Science

Activities and Societies: 1. Active in co-curricular and sports 2. Participated in Volleyball 2011 - 2013