Managing a high-profile client portfolio comprising embassies and consulates, delivering exceptional service in group benefits plan administration. Providing critical project management support to account managers and consultants, ensuring adherence to service agreements and procedures. Supporting the sales team in implementation requests and liaising with internal teams for seamless execution. Maintaining meticulous client records and preparing comprehensive monthly reports using advanced Excel, Word, and PowerPoint skills. Contributed to team growth by conducting interviews and training new employees.

Pioneering networking and cultural events in the Ottawa region, strengthening community bonds and fostering professional exchanges. Orchestrating all aspects of event planning, from conceptualization to execution, ensuring memorable experiences for participants. Cultivating strategic partnerships with local stakeholders to deliver unique, high-quality events. Overseeing event teams and managing budgets to maximize ROI while ensuring client satisfaction.

Spearheading instruction in crucial insurance and retirement planning courses, including Property & Casualty Insurance for Individuals and Businesses, and Group Insurance and Pension Plans. Developing engaging pedagogical materials and providing robust academic support, resulting in high success rates and positive student feedback. Collaborating with faculty to enhance curriculum and deliver cutting-edge education in the insurance sector.

Efficiently resolved 100+ daily customer inquiries across multiple loyalty programs, demonstrating exceptional problem-solving skills. Investigated and resolved escalated and urgent requests from customer service and external clients. Managed customer-initiated returns and undeliverable returns processed by the warehouse. Collaborated with internal teams to ensure timely completion of order cancellations and other customer requests.

Provided and interpreted critical financial information to guide strategic decision-making. Monitored cash flows, forecasted future trends, and analyzed changes to provide timely, actionable advice. Formulated strategic and long-term business plans. Researched and reported on factors influencing business performance. Composed complex divisional correspondence and committee reports, delivering accurate and valuable business insights to senior executives. Assisted in the recruitment process for junior analysts, accountants, and commercial teams.