Sofia Alvarez Corrales Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

In my role as a bilingual recruiter, I was responsible for managing the end-to-end recruitment process to meet the specific requirements set by the client. My key responsibilities included:- Candidate Sourcing: Identifying and reaching out to potential candidates who matched the job criteria.- Interviewing: Conducting initial interviews to assess candidates' qualifications, skills, and fit for the role.- Recruitment Process Management: Overseeing the entire recruitment lifecycle, including coordinating operations interviews, managing documentation, ensuring completion of medical exams and other necessary filters.- Staff Selection: Evaluating candidates to ensure they met the necessary criteria and selecting the most suitable candidates for the role.- Language Proficiency Assessment: Assessing candidates' English proficiency using the Common European Framework of Reference for Languages (CEFR).My role required a high level of organization, attention to detail, and effective communication to ensure a smooth and efficient recruitment process, ultimately connecting the right talent with the right opportunities.

Medellín, Antioquia, Colombia

- Provided customer service for billing issues, including discrepancies, payments, and general inquiries.- Managed retention efforts by addressing customer concerns and resolving issues to retain their business.- Resolved a wide range of billing-related problems in a timely and effective manner.- Handled interactions with angry customers, providing calm and professional service to de-escalate situations.- Managed B2B calls, addressing billing inquiries and issues from the customers.- Consistently meeting key performance indicators (KPIs) for customer satisfaction, issue resolution time, among others.

Pereira, Risaralda, Colombia

- Handled high-volume customer interactions, managing up to three chats simultaneously during peak periods, including major events like the Apple product launch.- Provided exceptional customer service and sales support, addressing inquiries, resolving issues, and processing orders.- Consistently ranked as one of the top performers, recognized for exceeding sales targets and maintaining high customer satisfaction ratings.