Sofia Ampil Email & Phone Number

Perth, Wa, Au

Philippines

Perth, Western Australia, Australia

• Facilitated the acquisition of over $5000 per day in revenue, supporting 100+ customers per shift to make informed purchasing decisions, leveraging relationship building skills to upsell products and secure return customers. • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.• Served as the primary liaison between customers and employees, utilising best judgement in tandem with corporate standards, to mitigate conflicts that arose. • Directed merchandise restocking on the floor, overseeing data entry, tracking, and order placements of over 2000 items monthly, as well as preparing merchandise for display.• Completed 3-4 weekly administrative projects within a quick turnaround time and responded to incoming customer phone calls daily, as well as resolved their questions, comments, and concerns. • Promoted to shift supervisor position: Managed, directed, and trained staff into efficient zones and tasks, organising teams so that the floor is covered, and each worker is contributing to meeting both individual and group sales targets.