Sofia Ampil Email & Phone Number

Perth, WA, AU

Philippines

Perth, Western Australia, Australia

• Facilitated the acquisition of over $5000 per day in revenue, supporting 100+ customers per shift to make informed purchasing decisions, leveraging relationship building skills to upsell products and secure return.
• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
• Served as the primary liaison between customers and employees, utilising best judgement in tandem with corporate standards, to mitigate conflicts that arose.
• Directed merchandise restocking on the floor, overseeing data entry, tracking, and order placements of over 2000 items monthly, as well as preparing merchandise for display.
• Completed 3-4 weekly administrative projects within a quick turnaround time and responded to incoming customer phone calls daily, as well as resolved their questions, comments, and concerns.
• Promoted to shift supervisor position: Managed, directed, and trained staff into efficient zones and tasks, organising teams so that the floor is covered, and each worker is contributing to meeting both individual and.