Promoting the hotel in the national and international markets; prospecting for new partners; maintaining good relationships with Key Accounts and other existing partners; developing business in various offline segments and online channels; scheduling meetings; participating in sales activities; managing individual bookings, groups and events

Responsible for accompanying all Guests before their arrival, on their arrival, helping with check-in and check-out, VIP treatments, extraordinary requests, restaurant reservations, room inspections, reception and accompaniment. Preparing monthly reports to ensure the ratings of both hotels are improving. Daily analysis of the different review platforms. Complaints management. Preparation of Duty Manager reports

Responsible for carrying out tasks related to preparing guests for their stay in advance, always taking into account the management of expectations; analyzing feedback to ensure the resort's overall rating improves; accompanying guests throughout their stay, always responding to and anticipating their needs. Carrying out check-ins and check-outs and all the tasks inherent in the smooth running of a reception.

Carrying out tasks related to managing reservations through the cover manager program, as well as preparing sittings and welcoming clients. Promoting the group on all its fronts (Hospitality, Luxury Fashion and Lifestyle) and creating a complete CRM to provide customers with the best possible experience.

Pestana Palace Lisbon Hotel&National Monument -Management of corporate and social events. Responsible for tasks such as site inspections, managing proposals, drafting contracts and contacting all suppliers related to the event. Attending every event to ensure that it ran smoothly, always obtaining feedback from the client to foster long-term relationships.

Internship in the Front Office department, carrying out tasks such as welcoming guests, check in and check out, redirecting calls to other departments and also promoting the IHG network so that guests could join the loyalty program. Tasks were also carried out in the concierge, switchboard and housekeeping departments.