Administered and configured the JackRabbit Class system to meet user requirements, improve functionality, and increase user satisfaction.Conducted user training sessions and created instructional documentation.Generated reports for school administration.Entered new data into the JackRabbit Class system via import or manually.Transferred data between JackRabbit Class and various applications (ConstantContact, Gmail, Slack, Hubspot).Monitored and reviewed time entries and closed Pay periods to generate reports for the CFO.

Assisted with the data migration process during JackRabbit system implementations, ensuring data accuracy and integrity.Set up the Jackrabbit system from scratch and ensured smooth operation.Performed system configuration for the company's processes and adapted the processes to the system's capabilities.

There was not only full-time parenting but relocation from Russia to Cyprus and later from Cyprus to the US. Through those times, I have not only been a full-time mom but adjusted my entire family's life to the new country.

Negotiated agreements between business and IT representatives from initial requirements through final implementation, and translated business requirements into functional specifications for the IT department, including architectural drawings, technical infrastructure specifications, and process and data flow diagrams.Provided first and second-level technical support for the company's ERP system, ensuring timely resolution of user issues and minimal disruption to business operations.Successfully optimized the company's organizational structure to increase work efficiency by 25%.Created and implemented IT technical documentation methodology and standards.Led a global team of 5 business analysts to produce high-quality product documentation in 2-3 week sprint models.Created and implemented the universal data exchange mechanism between two databases.Assisted in the planning and execution of ERP upgrades and patches, ensuring smooth transitions with minimal downtime.

Produced and maintained IT technical documentation including specifications, IT architectural drawings, and Data-Flow diagrams.Created all user guides for technical products.Managed to improve the traffics data compression in the information system.Accomplished the terms of reference for the formation of a unified information system.

Created instructional documentation to simplify the transition process.Translated business requirements into functional specifications for the IT department.Negotiated agreements between business representatives and IT from initial requirements to final implementation.

Provided 1st-line technical support to customers via telephone, email, face-to-face, and remotely.Updated the tracking system when an issue has been escalated or resolved.