Sofia Aronova Email & Phone Number

Boca Raton, FL, US

San Jose, California, US

Administered and configured the JackRabbit Class system to meet user requirements, improve functionality, and increase user satisfaction.Conducted user training sessions and created instructional documentation.Generated reports for school administration.Entered new data into the JackRabbit Class system via import or manually.Transferred data between.

Assisted with the data migration process during JackRabbit system implementations, ensuring data accuracy and integrity.Set up the Jackrabbit system from scratch and ensured smooth operation.Performed system configuration for the company's processes and adapted the processes to the system's capabilities.

There was not only full-time parenting but relocation from Russia to Cyprus and later from Cyprus to the US. Through those times, I have not only been a full-time mom but adjusted my entire family's life to the new country.

Negotiated agreements between business and IT representatives from initial requirements through final implementation, and translated business requirements into functional specifications for the IT department, including architectural drawings, technical infrastructure specifications, and process and data flow diagrams.Provided first and second-level.

Produced and maintained IT technical documentation including specifications, IT architectural drawings, and Data-Flow diagrams.Created all user guides for technical products.Managed to improve the traffics data compression in the information system.Accomplished the terms of reference for the formation of a unified information system.

Created instructional documentation to simplify the transition process.Translated business requirements into functional specifications for the IT department.Negotiated agreements between business representatives and IT from initial requirements to final implementation.

Provided 1st-line technical support to customers via telephone, email, face-to-face, and remotely.Updated the tracking system when an issue has been escalated or resolved.