Sofia Aubert Email & Phone Number

Zapopan, Jal., Mx

Responsible for implementing the Sales and Client Acquisition Team, Processes and KPI's

Worldwide

Specialist in organizational transformation applying agile methodologies focused on objective attainment, process efficiency and building a collaborative organizational culture.Organizational diagnosisSolution design and process mapping.People management: Training and workshops oriented to personal and professional skill development. Empowering self-direction, role definition. Life and career path planning.Management: Training and workshops oriented to developing leadership skills, servant leadership, risk management and team motivation.Upper Management: Training and workshops oriented to leadership skills development, servant leadership, organizational management and risk control.Identifying and reducing administrative waste.Organizational Management: Building an innovative and collaborative organizational culture.Customer Relationship Management.

Operations coordinator for customer experience team (100+collaborators) focused on building a continuous coaching culture through development interactions based on objective attainment, Socratic method, emotional intelligence and building personal connection between leaders and their teams, maintaining customer experience KPIs, productivity and revenue (sales). First Coordinator to achieve 100% team members sales in a month.

Guadalajara Area, Mexico

Responsible for scaling Agile organization design, ways of working and governance across IBM. Supporting the adoption and scaling of Agile practices, principles, and ways of working. Leading and coordinationting Agile transformation at AR Center of Excellence.Design, implement and coordinate management system changes for local and remote teams.Train and advise newly formed squads and tribesDesign, Organize and conduct local Agile training sessions, in person and digitallyDesignt and Facilitate Agile workshops and organize Agile social events and 'meet-ups'Provide Agile coaching support to Agile teams and coach them on a day to day basisRegular coordination and communication with executive management

The Accounts Receivable Collection Specialist/Analyst is primarily responsible for ensuring the timely collection of company receivables. This position interfaces with clients and internal teams (Sales, operations, etc) relating to billing and past-due receivable issues.Responsibilities:Customer relations-Contact clients to communicate new invoices and to collect past due amounts-Professionally handle all incoming calls from clients including returning the calls and expediting requests in a timely manner-Collaborate with various teams such as Sales and Billing to eliminate all obstacles that are holding up payment and escalate unresolved issues, tracking to final resolution-Identify disputes and coordinate between clients and right action owner-Weekly, monthly and quarterly reporting-Perform financial adjustments-Maintain up-to-date listing of client contacts-Take required actions per Business Analytics results.-Perform account reconciliationsAditional Achievements-Lead special projects oriented to business result improvements.Aged Items CoordinatiorImplementedaction plans based on business analysis to resolve over 90 days past due invoices across the center. Coordinating different teams to resolve pain points and achivine organizational targets.CCR coordinatorImplement action plans based on business analysis to improve paytrend on current invoices across the center. Coordinating different teams to resolve pain points and achieve organizational targets.Agile FocalDesigned and proposed an Agile aproach for the AR Center of excellence improvement.

Tlaquepaque Y Alrededores, México

Responsible of the massive recruitment process for an international company:- Talent acquisition- Job Posting- Effective Profiling for different international clients.- Interview / Test process- Job Fair presence- Social Networking- Data base creation, update and follow-up- Data analysis on various (up to 26) applicant sourcing to ensure budget efficiency.- INM process for abroad applicants (FM2, FM3).- IMSS process through IDSE- Assistance in training process.- Data analysis and presentation under daily, weekly, monthly, bi-monthly and annual bases with internal and external clients.- Hiring process (contacts, documentation, filing, data base creation/ update / follow-up.- Medical Testing (anti-doping)- Employee Relations- Employee events coordination- Employee benefits - Internal surveys and evaluations.- Labor Law updates (contract, addendums, overtime policies, etc.)- Internal communication.- Document Translation - Employee Letters / References.- Ex-employee relations (Profit sharing process, rehire process / evaluation, etc.)- Contact with internal and external clients. Internal client data analysis presentations, conference calls, etc. External (potential clients) Presentations, data analysis, candidate profiling process and calibrations.- Suppliers (food vendors, cafeteria, etc.)Contributions to the company:- Created an automatized follow-up process for applicants that improved time cycle of the recruiting process- Creation, implementation and training for electronic follow-up / data analysis systems for the internal HR processes.- Implementation / Internal training for Survey creation / application (Labor climate, 360° evaluations, etc.)- Implementation of training process for staff members.- Creation and implementation of electronic systems to follow on terminated employees.- Creation, implementation and internal training for 60 day period new hires evaluation process.

Guadalajara Y Alrededores, México

Monitoring calls handled by CAE to assure quality guidelines specified by the client were met.Provide feedback and follow up to assure specific goals both as a group and with individuals were achieved.Provided assistance during training process.Elaboration and presentation of data analysis as a campaign.Responsible of weekly calibrations with the client.Assisted in the creation and update of quality guidelines.Responsible of handling escalated situations and follow up with client.Leader in weekly meetings with operation managers and floor supervisors.Responsible of tasks calendar for the team.Created a team work program between floor supervisors and quality coaches that was implemented at a company level.Co-created a training module regarding customer profiles.Responsible of administrative activities for the team´s monthly budget.