Sofia Basak Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

Managing NA and partially APAC region O2C operationsWorked as a soft collector in O2C Collections with AccuracyProcessed Invoice in O2C Invoicing for the Client in SAPWorking as a Cash Applicator in O2C Cash Applications, maintaining SLA and TAT with Accuracyand also coordinating with other Finance department whenever requiredAuditing Peer to Peer daily Cash Applications of different types of payments in SAPPerforming Month end reports and Adhoc reportsBasic reporting and analysisUploading Cash and Applying cash in the respective customer accounts of the ClientHandling Client, Customer issue and queriesMailbox management and fulfilling the scheduling requests coming through mails in defined TA

Bengaluru, Karnataka, India

Kolkata, West Bengal, India

 Maintaining 11,000 square feet office building facilities. Monitoring account receivables and dealt with account discrepancies.  Responsible for Business world Accounts in India such as billing, account queries, issuing reminder letters and conducting debtor calls, debt control and contract termination. Maintaining visitors KYC/register and control of access cards given.  Assist in invoice processing, purchase orders, credit memos and payment transactions. Resolving client complaints and increased client retention rates by handling escalations in an empathetic manner .  Handling overall billing payments and escalations for key clients like AMAZON, BRITISH COUNCIL, PHONEPE, THE ROYAL BANK OF SCOTLAND, AVEKS (SUISSE), MEDTRONIC INDIA, JUNIPER, FORTINET, ANSYS. Proficient in usage of Operation Tools –Titan, Point Of Sale, Moreton Smith, Call Stream, Data Pulse, People Soft. Trained incoming staff on policies and procedures and cross trained with other customer service to ensure fluid working environment.  Vendor Management. Raising PO & maintaining the timeline.