Sofia Beshir Email & Phone Number

Highly experienced in the Telecommunications industry, Project Coordination, Case Manager roles and Customer Service Delivery. In the role of Relationship Manager at NBN CO, demonstrated exceptional abilities in managing the Developments portfolio, achieving targets and delivery. I have good understanding of construction and strong knowledge of project management requirements. Proven expertise in handling complex case inquiries and complaints, resolving escalations, and liaising and managing various stakeholders/Developers internal and external. Excellent organization skills, interpersonal and communication skills. Proven track record of working well under pressure and with strong attention to detail. Proficient in various computer programs and experienced in working both independently and as part of a team.As a Team Manager at M2 Primus Telecom, successfully prioritized and managed employee performance, resolved customer escalations, and coordinated customer resolutions. Skilled in problem-solving and process enhancement, leading to improved efficiency. Provided staff training and support to deliver excellent service. In previous roles, provided exceptional customer service in a busy corporate centre by continually exceeding client expectations. Answered day to day provisioning enquiries. Process voice and broadband orders daily and configured ADSL modems for customers. . Assisted IT with process enhancement and implementing new procedures.