Sofia Briceno Email & Phone Number

Sydney, Nsw, Au

Oakton, Virginia, United States

Madrid, Community Of Madrid, Spain

- Provide Spanish tutoring services to Saint Louis University students

- Interviewed various subject matter experts on Customer Experience (CX) at Bixal and wrote a report on my findings to support the development of cohesive messaging on Bixal’s CX capabilities- Researched and wrote articles for the corporate newsletter- Provided copywriting, proofreading, and graphic design services for a variety of marketing content such as reports, blog posts, case studies, and social media posts

Oakton, Virginia, United States

- Conducted research and participated in council discussions to identify ways to support the LGBTQ+ community- Collaboratively developed a list of actionable steps the council and organization could take, such as donating to black trans funds and implementing internal education campaigns

Oakton, Virginia, United States

- Conducted user research through user and stakeholder interviews to inform the redesign of Bixal’s corporate website- Tested wireframes with users to ensure that the new design was intuitive and met key goals and objectives of website- Updated and reviewed content for a series of Spanish-language training modules for housing counselors in support of a project for the Department of Housing and Urban Development using InDesign- Conducted Section 508 Compliance Accessibility testing on Spanish-language training PDFs to ensure that they were fully accessible

- Coordinated the Spanish translation of a PBS article on the coronavirus: https://www.pbs.org/newshour/health/preguntassobre-el-coronavirus- Managed all aspects of the translation process, including coordinating with a Spanish-language translator and editor, reviewing and approving edited content, and resolving suggested edits to ensure quality- Uploaded the Spanish-language content to the PBS Newshour WordPress-based website