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Sofia Cabo is listed as Experienced Customer Service Specialist | Expert in Building Strong Customer Relationships | Problem Solver based in Richmond, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Sofia Cabo.
Sofia Cabo previously worked as Virtual Assistant at Limousine Chauffeur Luxembourg and Customer Service Representative at Ubisoft. Sofia Cabo holds Bachelor Of Arts - Ba, Political Science And Government from Concordia University.
With over a decade of experience in customer service and operations management, I have a proven track record of enhancing customer satisfaction, streamlining processes, and leading teams to success. My journey has taken me from front-line customer service roles to managerial positions, where I’ve consistently delivered results by focusing on efficiency, training, and exceptional service delivery.EXPERTISE: Fluent in English, French, and Spanish, with additional proficiency in Portuguese, enabling seamless communication with diverse customer bases and enhancing the organization's global reach.Proficient in utilizing a variety of customer service software tools to streamline operations. Skilled in leveraging Microsoft Office 365 and Google Workspace to optimize and facilitate efficient collaboration and information-sharing teams. A demonstrated ability to prioritize tasks effectively to m
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Spain
Managed projects and ensured that they were completed on time and on budget, this involved working with multiple teammembers, providing updates and reports and ensuring that all project stakeholders were kept informed.Handled invoicing and billing, proofreading documents, and crafting presentations.
Vigo, Galicia, Spain
Acted as a point of escalation for complex customer inquiries or complaints, demonstrating advanced problem- solving skills and ensuring timely resolution.
Montreal, Quebec, Canada
Oversaw daily operations of the customer service department, including scheduling, task assignment, and performance management.
Montreal, Quebec, Canada
Trained all staff on the new scheduling system, achieving a 100% adoption rate within one month and improving overall communication between team members.
Montreal, Quebec, Canada
Providing customers with convenient ways to manage their accounts, enable digital payments, and provide solutions that meet their financial needs.
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Sofia Cabo is listed as Experienced Customer Service Specialist | Expert in Building Strong Customer Relationships | Problem Solver.
Sofia Cabo is based in Richmond, Virginia, United States.
Sofia Cabo has worked for Limousine Chauffeur Luxembourg, Ubisoft, Pivotal, Midtown Sanctuaire, and Bell.
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Sofia Cabo holds Bachelor Of Arts - Ba, Political Science And Government from Concordia University.
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