With over a decade of experience in customer service and operations management, I have a proven track record of enhancing customer satisfaction, streamlining processes, and leading teams to success. My journey has taken me from front-line customer service roles to managerial positions, where I’ve consistently delivered results by focusing on efficiency, training, and exceptional service delivery.EXPERTISE: Fluent in English, French, and Spanish, with additional proficiency in Portuguese, enabling seamless communication with diverse customer bases and enhancing the organization's global reach.Proficient in utilizing a variety of customer service software tools to streamline operations. Skilled in leveraging Microsoft Office 365 and Google Workspace to optimize and facilitate efficient collaboration and information-sharing teams. A demonstrated ability to prioritize tasks effectively to m