Sofia Castillo Olvera Email & Phone Number

San Francisco, Ca, Us

-Screened clients for eligibility in shelter and housing programs through the San Francisco Family Coordinated Entry Program -Fulfilled case management responsibilities and outreach work to secure shelter and ensure long-term stability. -Facilitated housing location assistance, application completion, landlord communication, and move-in assistance (includes first month’s rent, deposit, and furniture)-Proficiency in the city’s Online Navigation and Entry (ONE) system.-Collaborated with clients to develop personalized action plans in preparation for long-term housing.

-Implemented and developed expertise in administrative support, event facilitating, logistical planning, and vendor management.-Ensured company's success and team's administration towards performing to the best of their abilities by focusing on improvements on systems and workspaces -Recorded and maintained office expenses-Receptionist duties such as: greeting, guiding guests, taking messages; answering incoming phone calls and making transfers to the appropriate staff.

San Francisco, California, United States

-Able to manage up to 10 employees on the floor to ensure they run effective shifts while providing coaching and feedback to the team to uphold service standards -Became a certified trainer, and trained new staff for multiple locations-Created a welcoming environment for new team members and created trust within the team -Helped Store Leader run multiple locations, and lead a smooth transition between leadership-Facilitated communication between employers and upper management by providing weekly news to the team of policy changes and promotions-Worked with Store Leader to adjust order pars to reduce waste, and Cut Cost of Sold Goods (COGS)-Responsible for ordering and maintaining inventory and food safety policies -Efficiently satisfied customer service needs-Monitored cash register and responsible for counting profits at the end of the day

San Francisco Bay Area

-Interpreted for all spanish speaking employees to upper management-Maintained a customer focused environment for all guests-In charge of new products launching by designing and setting up monthly displays

San Diego, California, United States

-Provided assistance of child care of up to 14 kids (ages 2-10)-Evaluated and maintained children’s weekly progress, interests, and problems -Created schedules and implemented daily entertaining and educational activities for the kids