Sofia Chiaro Email & Phone Number

Milan, It

Milano, Italia

• Supported the implementation of the marketing plan for 10 luxury hotels in Southern Europe.• Enhanced the guest experience by designing collateral and promotional material (both in-house by using InDesign and with external graphic designers or agencies) in line with corporate brand guidelines.• Cooperated with professional printers and other suppliers for the production of branded items.• Recruited, briefed and coordinated external vendors, such as photographers and video makers, to create visual content for different B2B and B2C channels.• Led special projects, such as the implementation and promotion of a wellness app by a leading wellness player and the organization of international mailings with external logistics.• Empowered the brand identity by ensuring consistency throughout different channels.• Managed paid marketing activities on the main trade channels (digital banners, newsletter features etc.) by creating paid marketing plans and dedicated reports.• Created short articles for owned and partners’ newsletters.• Liaised with headquarters, local departments in Milan and hotel staff to align on the main projects and goals.• Performed administration tasks on WorkDay, such as issuing POs and handling vendors.

Translated and proofread content from English and Spanish into Italian, using WordFast and clients’ platforms - my translations are available on the official Bugaboo Italian website and Bugaboo Italia facebook page.

Amsterdam, Paesi Bassi

• Managed all the processes of translation projects, from file prepping to budget allocation, and the recruiting of linguists by using corporate systems.• Cooperated with the IT and DTP department to kick off complex translation projects with less common file types (e.g.: .idd, .psd, .html).• Liaised with sales department to receive project briefs and clients’ instructions.• Met clients’ expectations by delivering translations in a timely manner and within agreed budgets.• Saved 20% of the allocated budget by negotiating vendors’ rates for each project.

Venezia, Italia

• Assisted cruise lines such as Disney Cruises, MSC, P&O and Princess Cruises during debarkation and embarkation procedures.• Provided Lost&Found and check-in services at the terminal.• Offered assistance and information to passengers.

Master In Tourism Management And Economics

Activities and Societies: 6 months of lectures and hands-on projects + 6 moths of academic internship• 10 modules: tourism economics.

Bachelor'S Degree, Modern And Contemporary Idioms And Civilizations, 101

This faculty is based on humanistic studies and not only did it allow me to get a great knowledge of history, Spanish and Anglo-american.