•Provided exceptional customer service and ensured passenger comfort and safety on international flights.•Managed onboard amenities, catering services, and adeptly handled emergencies with calmness and efficiency to maintain high service standards.•Collaborated effectively with a diverse team, demonstrated crisis management skills, and fluent in Korean and English for effective communication.

•Held a pivotal role as a staff member in the Business Operations and Coaching practices, showcasing adeptness in supporting customer service within IT operation process.•Showcased leadership and organizational process by recruiting and training a team of 20 English coaches for live language sessions.•Significantly contributed to creating a productive and collaborative environment, thereby enhancing the success of language coaching initiatives.

•Designed and implemented a Sales and Operation system to facilitate benchmarking and enhance process understanding.•Contributed to the successful development of an efficient vehicle routing tool, optimizing operational processes and resource utilization.•Engaged adeptly with clients during the Cash Vault Remediation project, proficiently identifying and analyzing issues while presenting solutions clearly.•Demonstrated strong ownership of deliverables, ensuring… Show more •Designed and implemented a Sales and Operation system to facilitate benchmarking and enhance process understanding.•Contributed to the successful development of an efficient vehicle routing tool, optimizing operational processes and resource utilization.•Engaged adeptly with clients during the Cash Vault Remediation project, proficiently identifying and analyzing issues while presenting solutions clearly.•Demonstrated strong ownership of deliverables, ensuring high-quality work with minimal rework, and efficiently managed individual schedule and workload with autonomy and minimal supervision. Show less

•Orchestrated viral marketing events for Fondue, a new ice cream product, emulating Red Bull's Guerrilla marketing approach.•Applied researched insights on Integrated Marketing Communications (IMC) to enhance Fondue's marketing strategies.•Recruited and managed college student supporters through strategic use of social media platforms.

•Worked as an intern to fulfill supply needs for the largest restaurant in The Conrad Hotel, one of the largest hotels in Asia.•Served a diverse customer base of 400 people daily and collaborated with team executive members to best manage the restaurant's needs.