Sofia Cipriano Email & Phone Number

As a member of the Commercial Content Business Consulting Team, I partner with Veeva customers to help them drive innovation and partnership in areas beyond technology - whether the customer is seeking to resolve a timely issue or would like to accomplish strategic corporate goals. One of my main focus as part of this team will be supporting customer engagements and working with a wide variety of clients to deliver Commercial Content advisory support.Our team is currently partnering with our customers on the following areas: -Building an Operating Model for Global-to-local Content Reuse-Designing a Framework for Content Planning-Honing Digital Asset Management (DAM) Processes -Establishing Metadata Governance and Content Standards -Modular Content Readiness-SMB Optimization

Madrid, Community Of Madrid, Spain

Milan Area, Italy

Evangelized key stakeholders for collaboration in content planning and promotion through consultative approach.Led a team of 8+ to develop and promote tailor-made customer support content, including interactive tools for customer engagement, and ensured on-time project delivery. Increased reach rates of company website by 20% satisfying CEO’s goals.Conducted market research and used data to identify customers’ needs. Tracked and maintained KPIs and defined churn rate through SEO, A/B testing, surveys and qualitative research. Reported weekly performance data to CDO.

Milan Area, Italy

Increased context learning for new potential opportunities and improved web content with up-to-date promotion materials.Optimized customer success through technical support. Resolved 90% of 6-month backlog of customer inquiries in one week.

Zürich Area, Switzerland

This program offered an overview of financial instruments, investment strategies, risk management and general advisory approaches. In addition, proven experts offered insights on trends in the financial sector. I also actively participated in group work and case studies that let me put what I learned into practice.

San Diego Area, Ca

Qualified opportunities with new leads and maintained account relationships with partners through consultative sales skills. Represented the brand both face to face (events) and on the phone (through beauty products consultations).Analyzed customers’ needs and improved CRM with consultative sales of company product line. Earned customers’ trust through continuous learning of the best approach to use. Guided customers in purchase process through the production of new online material. Increased orders by 10%. Was responsible for the company's marketing campaigns. Tracked customer success through campaigns data.

Dublin, Ireland

Developed support content to deliver easier service to customers. Coordinated financial statements review.Analyzed company’s clients and partners to better understand their profile and approach.

International Mba

Joined the Tech Lab given extensive interest in technologies such as Big Data, AI and Machine Learning; delivered a project offering new.

Bachelor'S Degree, Economics And Management (English Profile), 108/110

Diploma, Law And Business

Senior Year, Exchange Program, Diploma

Activities and Societies: Tennis varsity team, snowboarding teamPursued an exchange program of nine months in Sandy, OR hosted by a local.