Sofia Conrad Email & Phone Number

Miami, Florida, United States

- Upload new products, seasonal collections, and Purchase Orders on Shopify, creating seasonal collection pages.- Coordinate flat lay photography for all products.- Handle customer service for online orders via phone and email, providing product guidance and upselling when possible.- Maintain accurate order statuses in Shopify, ensuring timely fulfillment and record-keeping.- Oversee inventory with regular counts, update AIMS categories, and sync daily to Shopify.- Process special client orders as needed.- Assist the PR team with expedited orders, samples, and VIP requests; organize press clippings and provide new collection assets.- Track and manage branded materials like tote bags and garment bags.- Create social media content and email newsletters in line with the marketing calendar.- Assist with in-store content creation and social media content assignments.- Update website landing pages, homepage content, and merchandise the site; support new e-commerce projects.- Generate monthly reports on returns and top-selling items.- Maintain in-store merchandising and brand aesthetics.- Build customer relationships in-store, boosting engagement and repeat business.- Support VIP events for clients, such as collection previews and sample sales.- Help with photoshoots by booking models, prepping clothes, organizing accessories, and capturing behind-the-scenes content.

Miami, Florida, United States

- Assisted in launching and handling a month-long pop up at The Standard Miami Beach hotel- Managed brand's customer service via Gorgias and Instagram; answered product questions, suggested information on current and future collections, processed orders and fulfilled customer inquiries- Processed returns and refunds on a daily basis, using Returnly- Supervised all press requests for editorials and photoshoots to promote brand's public image

Miami, Florida, United States

- Assisted customers throughout the day, suggested solutions and recommended products based on their needs- Processed customer payments, refunds, and returns- Cleaned and restocked the store, before opening and after closing- Managed and organized the new inventory on a weekly basis- Setting and attaining sales goals, and using up-selling techniques to increase store sales

New York, New York, United States

- Displayed merchandise on the sales floor and ensured the store is stocked with all items- Managed quality communication, customer support, and product representation for each client- Handled all cash and credit transactions including sales and returns

New York, New York, United States

- Drafted posts, stories, and captions on Instagram for several campaigns- Researched and contacted social media influencers and brands for potential partnerships- Conducted deliveries for supplies essential too product development

New York, New York, United States

• Engaged in correspondence with an average of 25 customers per day to address general customer inquiries, provide solutions to customer service issues, and providing new up-to-date knowledge of sales and promotions• Analyzed and processed claims for order returns and issued replacement products to customers• Launched and directed pop-ups in Miami, FL, performing all retail duties, including cashier work, restocking, and customer communication, and designing the display of new swim collections

New York, New York, United States

• Drafted and uploaded all social media communications for the brand and selected customer photos to the product website• Edited images for company subscription emails

Miami/Fort Lauderdale Area

Helped create and execute student events and club organizations that allowed students to become more involved with the high school. Provided general office support for Activities Director and the School Main Office.

Greater Buenos Aires, Argentina

Assisted in the Marketing and Production departments with organizational assignments and innovation meetings. More specifically, organized textile samples and accessories the designers utilize throughout different collections.

Bachelor Of Business Administration - Bba, Strategic Design And Management

Activities and Societies: Dean's List

Minor In Sustainable Cities, Sustainability Studies

High School Diploma