Sofia Covic Email & Phone Number

Hamilton, Ontario, Canada

• Delivered exceptional customer service by guiding students, faculty, visitors to desired products and offering tailored recommendations, enhancing overall shopping experience.• Thrived in a fast-paced environment, managing high volume of costumers during busy periods while maintaining efficiency and accuracy• Working with co workers to organise merchandise, restock shelved and make sure the store is clean for the next day• Managed off site sales independently, demonstrating time management skills by organizing and problem solving on the spot to handle customer complaints and requests ensuring customer satisfaction• Training new employees to company standards • Collaborated with the marketing team to create contact by modeled for company photoshoots to promote products on social media and website

Hamilton, Ontario, Canada

• Provided efficient customer service at the deli counter, assisting and educating customers with are products and making sure all orders are done accurately • Effectively communicated with customers to understand their orders, answer questions and resolve issues while making a positive shopping experience for the customer• Collaborated with my co-workers of different ages to maintain a clean, organized environment to be efficient

Hamilton, Ontario, Canada

• Facilitated engaging activities and provided guidance to children at a summer camp, supporting them in learning and creativity in a safe environment • Communicated effectively with children, parents, team members, adapting communication style to connect with a diverse age group and enhance overall camp experience• Led gymnastic training for children, to focus on skill developing, strength, flexibility and encouraging teamwork and sportsmanship in a safe, positive and supportive environment • Developed leadership and problem-solving skills by adapting to situations, organizing and leading activities