Sofia Crespo Email & Phone Number

Lisbon, Portugal

. Authorizations Specialist Responsible for the maintenance and support of HR IT Could Tools : HR Global (SuccessFactors), TalentHub (Smart Recruiters), TalentStation, TalentMatcher,EnableMe (WalkMe), RB HR Signaivio (SAP) with the following tasks:-IT Role creation, configuration and implementation.-Master of Role - Handle permissions based on compliance with the guidelines and legal directives.- Monitoring controls: Performing preventive and compensative monitoring in order to avoid/fix potential issues.-World wide point of contact for key users and troubleshooting.- Training material and guides preparation for key users.- Technical documentation and guidelines update.2. Authorizations tasks for HR Core (SAP)-Support with roll-outs, creation and adjustment of roles for different countries-Troubleshoot issues for the end users in regards to accesses to the different SAP systems (Production, Quality, Development)-Tickets/Change request solving (Using SMT and JIRA)-Participation in the implementation of new IT Cloud tools: meeting with the vendors in order to guarantee Bosch requirements are met, creation of documentation that describes the tool, risk assessement, role creation and assignment to end users.3.Maintenance and Support of Service Shared Framework• Change Request creation• Troubleshooting issues via SMT tickets and routing the sameto responsible teams• Supporting countries• Collaborating with the technical team to implementimprovements and fixing issues in the system• Updating test cases for changes in the system

Lisbon Area, Portugal

–Specialized support to business accounts by tracking their shipments and providing a full-time close support in order to optimize the quality of service and delivery results

Lisboa E Região, Portugal

Outbound, inbound and backoffice support for British markets, in order to optimize the logistic chain of supplies.

Customer support for Apple products within the British market

Lisbon, Portugal

Lisboa E Região, Portugal

For my Master's thesis I applied an experimental procedure aimed at studying the efficacy of the biocide Benzalkonium Chloride, through the determination of its minimum bactericidal concentrations on five bacterial strainsDesenvolvimento laboratorial da dissertação de mestrado integrado sob o tema " Determinação das concentrações mínimas bactericidas de biocidas". Trabalhei na aplicação de um procedimento experimental cujo objetivo foi estudar a eficácia do biocida Cloreto de Benzalcónio, através da determinação das suas concentrações mínimas bactericidas em cinco estirpes bacterianas

Tutoring of English and Portuguese languages to elementary and high school students.Transaltion and text revision for English and Portuguese languages

Carnaxide

Intern, performing the following roles: food sample collection for laboratorial analysis in the area of food security, development of HACCP plans and providing counseling services in the matters of food security and management to restaurants, caterings and hotels.Desempenho das seguintes funções: recolha de amostras em vários sectores da indústria alimentar para análise laboratorial ,visitas técnicas na área da restauração e desenvolvimento de planos HACCP

Master'S Degree, Medicina Veterinária

A2 Level, Spanish Language, 9/10