GST lead for:Security AMER RegionCollaboration AMER RegionLATAM - (Sec, Collab, SP, DC, Networking)SVS AMER Region• Prompt advisory to DM´s for smooth Migration to Certinia, unicast assistance for some.• Assist in reviewing and following up on DM´s accesses and IT tickets for either their access and setup or someone in their team (solved in over a week tops).• Updated and follow up on new staffing POC´s to expedite the staffing process for the new SP LATAM and Mexico Region, Customer Delivery Directors.• Proactively updated SVS team internal PID Administration.• Share quarterly CXC MX Security team staffing report• Proactive update of best practices One Note file for GST members staffing Security, Collab, SVS and/or LATAM.• Daily assistance for PM´s struggling with “Staffing Automation” requests lost in the tool but urgent to address.• POC for some peers in doubt about technology segmentation, unclear work description expectations, or uncommon cases not clear on how or who to address them to.Initiatives • Part of CISCO PRIDE Mexico Council.• Back onboard as a teacher in the ICED program (Intensive Course for English Development)• Work in progress registering Memory and Tolerance Museum at CISCO for upcoming T2G opportunities and sponsorship for infrastructure improvements for connectivity, working hand in hand with Partner Sales Director, Partner Operations Architectures & Engineering team, and a Wireless CXC MX Professional Services team.Givebacks and T2G• Event “Violence against women in ICT” – Joined efforts WISE, WOC, PRIDE Mexico, and Memory and Tolerance Museum.• Three wise men initiative (Jan 2024)- for children in need• “Menstrual Health Campaign (Donations)” by Cisco Citizen and AMEXTRA• “Commemoration event for the victims of the Holocaust” at Mexico City Memory and Tolerance Museum, with the participation of the German Embassy, United Nations, and CISCO.

• Coordinate and supervise pre-fabrication work• Document inspection and expediting of equipment approval• Prepare and monitor manufacturing programs by piece.• Assemble piece progress information.• Material control sent on - site• Shipments authorization• Project K.O.M.s

• Facilitate the interface between Vendors and Saipem, involved in the supply chain activities.• Review purchase orders and contractual details to prevent any misunderstanding, ensuring that vendor´s supply schedule covers all the supply phases in compliance with contract terms.• Provide and guarantee punctual reliable data updating in SAP any supply progress, coordinate with people involved proper delivery and if potential delays look to minimize impact.• Provide feedback over vendor performance• Home Office Supplies Contract Administrator, assigned and reported to Managing Director: - Stationary Supply Control saving in 9 months $880,000.00+mxn reusing 78.86% of material - In charge of recycling and cleaning campaign, recycling around 10,000 kg of material. - Participated on "Comision Mixta de trabajadores" on Saipem´s behalf.

• Expediter Trainee (First order fully carried on and closed Sept 2014)• Assistance on proper compliance of internal policies, keeping the team updated on the how to.• Verify all document issued by POSE for Management approval, Travel Requests, Travel Expenses Reimbursements, Abscence Leaves, Official Correspondence, etc.• Clerical Work assistance on filing, document control, correct use of WBS or Cost Centers.• Assistance on SAP activities, procedures and weekly SAP reports. SAP Requisitioner.• MM advance report requesting and updating information needed from site warehouses.• POSE´s internal and external Focal Point for general enquiriesNew hire onboarding and setup

Casino Life, Del Valle• Staff Management: in charge of 43 employees - Basic training and welcoming tour for new staff.• Guest Service and special attention to VIP`s according to their interests and likes.• Management of Food & Beverage courtesies according to budget & clients visiting us.• Cash management (sales audit, electronic credit, supervise deposit at operational closure, etc.)• Surveillance in charge of general operation, maintenance, appearance, service and function.• General reports and specific information for General Management and Headquarters.• Supplier´s Report (failures, display movement, exit or entrance or any matter with their slots)New hire onboarding and trainning

• Hotel suppliers hiring and payments deal and credit negotiation (Supply Chain)• Detailed personalized quotations for VIPS, long stays, events, etc.• Supervising implementation of quality controls (Guest´s needs, greeting & follow up)• Controlling and approving expenses, Staff´s Payroll, Work schedule and legal registration• Recruiting and controlling vacancies on a 12 people staff• Increased Revenue, occupancy and demand from new guests.

• Reservations, quotations, Check In/Check Out Procedure and Guest experience Follow up• Airport, City and tour transportation arrangements• Monitoring & updating Booking Engine System and other Web Extranets • Hotel bills expedition and control of Collection Accounts • Requisitions and goods receipt from hotel suppliers (Supply Chain)• Configuration & monitoring Sabre Hospitality as GDS• New Staff Training assisting with recruitment, try out, update and appliance of protocols ** July 2011 promoted to Deputy Manager; **

• Reservations and Guest Service • Memberships and accounts clarifications, maintenance collection and account handling • Timeshare week exchange with agreed companies

• Clerical work assistance• Entry Operator• Greet teachers and/or students (if possible provide assistance)

• Teamwork Organization• Image Design• Business Link• $0.00 Budget, 71 Sponsors

** 4 Diamond - AAA ** ** VIP Club Level Rooms****Yacht Club: 621 rooms + Beach Club: 576 Gst Rooms & 282 Vacation Homes****Frequent Make a wish guest service and check in**** Give Kids the World Village Volunteer late November *****Achieved 5 times "Great Service Fanatic" recognition ***• Check In/Check Out Procedure • Operating computer-based system to process payment• Guest greeting and providing different assistance, needs anticipation• Runner (diverse area assistance by managers assignments and doing Disney´s Magic)

• Guest Service/Inbound Call assistant• Membership´s Rights and Restrictions Clarification• Results report and first filter analysis (per day, season, time, campaign, executive, etc.)New hire onboarding and trainning