Sofia Dominguez Email & Phone Number

Argentina

he Service Transition Engineer performs technical onboarding tasks on devices for proactive monitoring and remote management on all Cloud and non-cloud customers under APCS contracts. An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria.

Francisco Beiró 5175

Currently I am managing, developing and reorganizing a Rock Climbing Gym company, using the management skills that I have learned during my 10 years of experience at Multinational Telecommunication Companies and my knowledge as Adventure Turism Guide

Montañeses 2150

As Technical Manager I was the last point of escalation on technical issues, I was able to handle high priority conference calls with customers, explain and discuss technical solutions while reaching for different resources if was need it.After an escalation I was in charge of developing an action plan and a transfer the knowledge to tier 3 engineers on what to do in order to prevent future failures and the actions that need to be corrected and improved I wrote several News Letters for the departament and I always focused on customer satisfaction because I understand that is the reason why they choosed us

Lavalle 1877

I started as Tier 3 Engineer at Avaya. I had 8 months training on Communication Manager and Networking, then I got selected for maintaining messaging products such as Avaya Aura Messaging, Modular Messaging, Message Networking and Communication Modular Messaging.Understanding that the key for our business is the integration of different platforms and products I specialized on Integration Protocols such as QSIG h323 and SIP. My troubleshooting skills and my ability on handling high priority escalations gave me the opportunity to get promoted to Technical Manager, at this position I toke and develop several new courses, obtaining new technological skills such as installing, managing and maintaining System Platform, Session Manager, System Manager and VMware. I also work on my Management Skills, guiding engineers on processes to improve productivity. My greatest GOAL achieved at this career was to become Mentor for several Engineers on how to handle the customers and get the best results for the business,

I was a Installation engineer for WAN networks such as ATM and Frame Relay, I worked this onsite tech to test and install circuits.

Contact Center Management, Management, 98%

Activities and Societies: Call Center project that include the folloeing topics: Bussiness Plan Marketing Backbone Finance

Ingenieria En Telecomunicaiones (Unfinished), Telecommunications Engineering