Sofia Dvorak Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Provide efficient and effective customer service to patients
• Use multiple applications such CARES, Outlook email, Word and Excel
• Respond and escalate calls to the appropriate departments for follow up
• Answer, identify, assess and respond to inbound call inquiries promptly and accurately with a high level of professionalism
• Route relevant information to other departments and locations as appropriate via Action Request
• Develop and maintain knowledge of LifeLabs Operations

Mississauga, Ontario, Canada

• Take inquiries about Revera and address any questions or concerns regarding retirement living services
• Provide insight and information about retirement living catered towards needs of prospects and families
• Stay up to date on most current and relevant information on the site level of retirement residences and work collaboratively with Sales Consultants
• Schedule tours for potential clients at several sites across Canada
• Follow standardized procedures and workflows to accurately gauge complaints (resident, family, staff) and ensure effective recording and communication to the appropriate internal partners (Operations, Clinical, Legal.
• Actively listen to customers to analyze their needs and offer customized solutions

Brampton

• Serve meals to residents and guests in a professional and courteous manner
• Prepare for service of various items such as beverages, salads, desserts, etc.
• Setting and clearing dining tables
• Maintaining a clean and sanitary work environment
• Assist with catering, and participate in special occasions and themed events
• Stay up-to-date on changes of the residents’ needs

Mississauga

• Assist with planning and facilitating programs and activities to residents with various levels of cognition (Jazz Club, A Day in History, Dictionary Game etc.)
• Work with residents in Independent Living, Assisted Living, and Memory Care
• Assist with bus outings
• Perform miscellaneous administrative tasks
• Document attendance and resident’s preferences and willingness to participate in activities
• Assist personal support workers with food service on memory care floor

Brampton

• Responsible for providing excellent customer service
• Quickly and effectively take customer orders at the front counter and in the drive-thru
• Efficiently process and prepare Uber Eats and Mobile Orders
• Process payments and serve food to customers
• Maintain a safe and clean working environment
• Effectively manage customer enquiries and complaints

Mississauga

• Responsible for facilitating activation and recreation for older adults
• Have one-on-one sessions with residents
• Provide interpretation for Portuguese speaking residents
• Documentation of resident participation and one-on-one visits
• Build relationships of trust and understanding with residents
• Assisting on bus outings with residents

Brampton

Brampton

Brampton

Social Services Worker, Gerontology

Business Administration

High School Diploma, Official Bilingualism Diploma, French Immersion