Sofia Dvorak Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Provide efficient and effective customer service to patients• Use multiple applications such CARES, Outlook email, Word and Excel• Respond and escalate calls to the appropriate departments for follow up• Answer, identify, assess and respond to inbound call inquiries promptly and accurately with a high level of professionalism• Route relevant information to other departments and locations as appropriate via Action Request• Develop and maintain knowledge of LifeLabs Operations• Keep up to date with information shared through different modes of communication (email memo’s, policies, Standard Operating Procedures and meetings)• Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g. irate customers, high call volumes), and make sound judgment calls• Maintain confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees and the company• Schedule staff shifts based on availability, time off requested, rotating and alternating shifts and seek coverage when needed

Mississauga, Ontario, Canada

• Take inquiries about Revera and address any questions or concerns regarding retirement living services• Provide insight and information about retirement living catered towards needs of prospects and families • Stay up to date on most current and relevant information on the site level of retirement residences and work collaboratively with Sales Consultants• Schedule tours for potential clients at several sites across Canada• Follow standardized procedures and workflows to accurately gauge complaints (resident, family, staff) and ensure effective recording and communication to the appropriate internal partners (Operations, Clinical, Legal, Communications)• Actively listen to customers to analyze their needs and offer customized solutions• Record lead inquiries directly from lead purchase vendors, potential clients, and family members and direct them to Sales Consultants at sites• Intake from hospital – receive, record and redirect information to appropriate contacts• Use Google My Business to post promotions and events on behalf of sites to promote visibility• Scan social media for reviews and respond and/or escalate appropriately and professionally • Connect and build rapport with a variety of customers and their changing needs• Support social events within retirement as needed

Brampton

• Serve meals to residents and guests in a professional and courteous manner• Prepare for service of various items such as beverages, salads, desserts, etc.• Setting and clearing dining tables• Maintaining a clean and sanitary work environment• Assist with catering, and participate in special occasions and themed events• Stay up-to-date on changes of the residents’ needs• Stock up serving area and bistro as needed• Serve on Independent and Assisted Living Floors

Mississauga

• Assist with planning and facilitating programs and activities to residents with various levels of cognition (Jazz Club, A Day in History, Dictionary Game etc.)• Work with residents in Independent Living, Assisted Living, and Memory Care• Assist with bus outings• Perform miscellaneous administrative tasks • Document attendance and resident’s preferences and willingness to participate in activities• Assist personal support workers with food service on memory care floor • Prep and set up for activities and special events• Come up with new ideas for recreational programs and bus outings that meet the needs of the residents on each level of care• Provide companionship and monitor residents with special needs• Shadow different roles of the company

Brampton

• Responsible for providing excellent customer service• Quickly and effectively take customer orders at the front counter and in the drive-thru• Efficiently process and prepare Uber Eats and Mobile Orders• Process payments and serve food to customers• Maintain a safe and clean working environment • Effectively manage customer enquiries and complaints• Ensure customer satisfaction

Mississauga

• Responsible for facilitating activation and recreation for older adults• Have one-on-one sessions with residents • Provide interpretation for Portuguese speaking residents• Documentation of resident participation and one-on-one visits • Build relationships of trust and understanding with residents• Assisting on bus outings with residents• Facilitating activities that provide cognitive stimulation (baking, exercises, crafts)• Experience working with residents with varying levels of cognitive impairment

Brampton

Brampton

Brampton

Social Services Worker, Gerontology

Business Administration

High School Diploma, Official Bilingualism Diploma, French Immersion