Sofia Elam Email & Phone Number

San Diego, California, United States

Remote, US

Developed and executed solutions to customer needs and drivers through hands-on engagement and partnering with customer to build a strong relationship resulting in renewals and additional product and service salesSupported 6+ enterprise-level customers requiring high-level of discretion, organization, and professionalism.Provided white-glove technical.

Austin, Texas, United States

Responsible for resolving minor and complex customer reported issues within Khoros software platformsWorked with senior team members, Engineering, and Customer Success teams to ensure timely resolutions to customers' issues and build stronger customer relationshipCreated documentation and troubleshooting guides to improve processesAverage 4.5/5 customer.

Austin, Texas Area

Managed office operations, organized cultural events and initiatives, and completed general clerical tasksManaged office operations for office of 400-450 employeesPerformed administrative tasks for employees and C-suite that required high level of confidentiality and time management

Austin, Texas, United States

Managed retail floor and employees with a focus on creating a superior customer experience in a high-volume environmentDirectly managed growth and training of concierge team of 20-25 resulting in consistent location NPS score of 8 or above

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area