Sofia Estrada Email & Phone Number

Tegucigalpa, Hn

United States

Effectively manage large amounts of incoming phone calls.● Generate sales leads and convert incoming sales leads.● A great deal of common sense and executive decision in a split-second.● Identify and assess customers’ needs to achieve satisfaction.● Build sustainable relationships and trust with customer accounts through open andinteractive communication.● Provide accurate, valid and complete information by using the right methods/tools.● Meet personal/customer service team sales targets and call-handling quotas● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution● Monitor and respond to customer reviews, ensuring feedback is addressed promptly and professionally● Keep records of customer interactions, process customer accounts, and file documents● Follow communication procedures, guidelines, and policies● Take the extra mile to engage customers.

Honduras

handling calls, emails and chats, effectively providing assistance in line with company policies and resolving issues to the satisfaction of the customer, thereby maintaining the company's high public reputation.• Successfully de-escalated complex customer interactions, turning potentially negative experiences into positive outcomes, reinforcing the company's high standards and commitment to exceptional customer service.• Documented customer correspondence in CRM to track requests, problems and solutions.

Honduras

• Demonstrated excellent communication skills in resolving product and consumer complaints.• Educated customers on special pricing opportunities and guidance on how to purchase orders.• Maintained knowledge of current promotions, pricing strategy, exchange guidelines, payment policies, and security practices.• Mentored and provided coaching to new employees by providing feedback and guidance on the procedures, policies, and products, maintaining great environments to maximize team performance.