Sofia Estrada Email & Phone Number

Tegucigalpa, HN

United States

• Effectively manage large amounts of incoming phone calls.
• Generate sales leads and convert incoming sales leads.
• A great deal of common sense and executive decision in a split-second.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open andinteractive communication.
• Provide accurate, valid and complete information by using the right methods/tools.

Honduras

• handling calls, emails and chats, effectively providing assistance in line with company policies and resolving issues to the satisfaction of the customer, thereby maintaining the company's high public reputation.
• Successfully de-escalated complex customer interactions, turning potentially negative experiences into positive outcomes, reinforcing the company's high standards and commitment to exceptional customer service.
• Documented customer correspondence in CRM to track requests, problems and solutions.

Honduras

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Educated customers on special pricing opportunities and guidance on how to purchase orders.
• Maintained knowledge of current promotions, pricing strategy, exchange guidelines, payment policies, and security practices.
• Mentored and provided coaching to new employees by providing feedback and guidance on the procedures, policies, and products, maintaining great environments to maximize team performance.