Sofia Flores Email & Phone Number

Metro Manila

- Maintain the Firm's CRM system by adhering to strict data quality and validation processes as defined in the CRM data governance framework- Manage the CRM inbox including resolution of tickets, researching data reliability, and liaising with lawyers and assistants regarding unresolved tickets- Contribute to the development and refinement of CRM data governance processes, tools, and dashboards as the system evolves.- Maximise CRM tools and Excel to efficiently clean data- Assist with UAT for new releases/upgrades as directed.- Support CRM users across the Firm through Service Now and adhere to the SLAs to ensure requests are executed on time.- Management of global opt-outs and contact preferences to support client alerts and events run by BDMC- Support other BDMC projects as necessary such as Marketo- Provide cover support for other CRM coordinators and CRM systems

Manila, National Capital Region, Philippines

- Assists in spearheading projects/initiatives and daily agendas of the office of thesecretariat.- Provides updates on proposed legislative bills, policies, and laws that are necessary forthe secretariat.- Creates and updates event webpages with the use of Glue Up.- Attends monthly membership meetings to help facilitate a successful event.

Ncr - National Capital Region, Philippines

- Data entry and upload all profiles with high accuracy to support Recruitment reporting; special focus on high-touch candidate profile entry - Create protocol to maintain consistent and accurate data during transfer, storage and retrieval - Support data clean up for Sales, Marketing and Recruitment database- Provide additional back-up to colleagues as requested - Maintain up-to-date knowledge of advancements in current and new technologies- Participate in special projects as needed

Bachelor Of Arts In Consular And Diplomatic Affairs

Humanities/Humanistic Studies