Sofia Gabuardi Email & Phone Number

Richmond Hill, On, Ca

Vancouver, British Columbia, Canada

Monterrey, Nuevo León, México

Proactively manage a portfolio of key client accounts, fostering strongrelationships and serving as the primary point of contact for all their needs.Develop and execute strategic account plans, identifying growth opportunitiesand presenting value-driven recommendations.Led comprehensive marketing campaigns that increased brand visibility.

Mexico

Coordinated travel arrangements for individual clients and groups, including flight bookings, hotel reservations, ground transportation, and activities.Provided personalized assistance to meet clients' needs and preferences, ensuring a unique and satisfactory travel experience.Managed itinerary planning and logistics to ensure seamless travel experiences.Successfully resolved issues and provided customer support throughout the travel process.Collaborated with service providers to negotiate competitive rates and secure high-quality options for clients.

Monterrey, Nuevo León, México

Planned and executed onboarding processes for diverse roles, continuouseducation, and leadership programs.Delivered advanced training and support for various platforms, enhancingteam proficiency.Provided daily Sales user support, updating on internal initiatives and reports.Designed and implemented a sales certification program for the Americasregion, ensuring alignment with business objectives.Managed user profiles, roles, and security models for effective systemutilization.Supported the corporate training team in developing a centralized library ofmaterials.

Monterrey, Nuevo León, México

Manage, present & update documents, reports & dashboards including partner records, salesnumbers, partner customer accounts, etc., so all information is accurate & current.Understand, support, and assume critical job functions performed by the Channel OperationsManager.Work with SharePoint to update & improve EpicWeb, including creating & managing workflows & SharePoint libraries.Manage partner information on Epicor.com, including partner finder.Maintain partner service levels to drive consistent, accurate & professional company image.Works cross-functionally to provide the appropriate resources to partners.

Monterrey Y Alrededores, México

Support the job functions performed by the Channel Operations Manager. Recommend and collaborate with the channel team, partners, and Epicor resources toimplement necessary process improvements.Collaborate with accounting to ensure partners are paid on time.Writes partner communications so the partner ecosystem is current and well informed.Owns onboarding partners in systems and through legal, sales ops, customer service, partnerkits, etc.Manage partner de-authorization and partner change processes.Manage surveys, including customer implementation and customer satisfaction surveys.Manage SE demo process, including demo images & partner billing.

Monterrey Y Alrededores, México

Managed and coordinated human resources activities, including recruitment, interviews, training, and personnel follow-up.Developed and implemented training programs to enhance staff skills and ensure service standards compliance.Collaborated with operational and management departments to identify and address staff training and development needs.Maintained accurate human resources records and participated in departmental continuous improvement initiatives.

Monterrey Y Alrededores, México

Maestría En Administracion De Negocios En Calidad Y Productividad, Business Administration And Management, General

Licenciatura, International Business

Activities and Societies: Natación, Alumno investigador