Sofia Galvez Email & Phone Number

Guatemala

• Manage, update and troubleshoot application.
• Devices Maintenance.
• LAN configurations
• Collaborated successfully with variety of personalities and work styles to guarantee satisfaction at every event.
• Used highly intuitive out-of-the-box thinking to obtain great results.
• Earned reputation for good attendance and hard work.

Guatemala, Guatemala

• Received and prioritized support requests to maximize resource utilization.
• Improved operations by working with team members and customers to find workable solutions.
• Designing projects to improve infrastructure.
• Evaluate and negotiate contracts with vendors.
• Implemented, tested, validated, and maintained networking services according to solution designs.
• Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.

Guatemala

• Determined and alleviated hardware, software and network issues.
• Researched, recommended, configured and supported hardware and software for multiple departments.
• Supervised configuration of local area network, wide area network and corporate Internet system, maintaining network efficiency during upgrades.
• Resolved network issues through troubleshooting methods to ensure smooth system operations.
• Maintained strong working relationships with vendors and outside IT consultants.
• Maintained communication with colleagues to promote knowledge sharing and project collaboration.

Guatemala

• Worked closely with key stakeholders to create successful consumer lending risk management program based on identification of compliance risks and controls.
• Reviewed risk management database reports for compliance.
• Collaborated with law enforcement officials for physical security breaches, safety emergencies and fraud cases.
• Conducted investigations and took appropriate actions to resolve concerns.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Managed employee access, including security roles and permissions.

Guatemala

• Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades and produced reports every week for a comprehensive overview of performance.
• Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
• Managed client network security through installation of firewalls and VPNs.
• Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
• Implemented, tested, validated, and maintained networking services according to solution designs.
• Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.

Master Of Business Administration - Mba

Licenciatura, Lic. Administración De Sistemas