Sofia Gorgol Email & Phone Number

• Helping clients and partners handle requests to cancel or change bookings.
• Answering incoming calls and offering initial guidance to B2B partners in both English and Spanish languages.
• Maintaining ongoing communication with partners, ensuring they receive consistent updates on their case's progress.
• Assisting other operational teams with both languages communication as needed.
• Managing information requests for B2B partners.
• Thoroughly documenting all work-related information in the CRM system to maintain a comprehensive record of tasks completed.

Buenos Aires Province, Argentina

• Input, tracked, and resolved problems with customers' orders.
• Assisted customers with obtaining repair services and followed up to verify satisfaction with results.
• Maintained detailed records of daily support activities and resolutions.
• Helped users via telephone to diagnose and triage problems

Doha, Qatar

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Answered customer questions about hours, seating and menu information.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Documented reservations and communicated changes to guests.
• Monitored seating area and checked restrooms regularly to keep spotless.

Brazil

• Answered the central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone or post email.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors a positive first impression.

USA

• Used skills to grow new plants from seeds.
• Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
• Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.

Vermont, USA.

• Translated documents from English to Spanish.
• Applied cultural understanding to discern specific meanings beyond literal written words.

Buenos Aires Province, Argentina

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Used POS system to enter orders, process payments, and issue receipts.
• Checked identification for proof of age for alcohol and tobacco sales.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.

Argentina

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked at the front counter, drive-thru and other areas.
• Documented customer orders and conveyed special requests to kitchen staff.
• Became familiar with products to answer questions and make suggestions.
• Collaborated with team members to complete orders.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Argentina

Trabajo en áreas rotativas; Atención al cliente, manejo de caja y atención en el sector floor.

Organización Y Coordinación De Eventos, Organización Y Coordinación De Eventos

Tripulante De Cabina De Pasajeros

EIPA Escuela de Institución y Perfeccionamiento Aeronáutico. Cursado 220 horas de Cátedra y 50 horas de Practica.

Bachiller, Modalidad Económica Y Gestión De Las Organizaciones

English Language And Literature, General