Sofia Gorgol Email & Phone Number

• Helping clients and partners handle requests to cancel or change bookings.• Answering incoming calls and offering initial guidance to B2B partners in both English and Spanish languages.• Maintaining ongoing communication with partners, ensuring they receive consistent updates on their case's progress.• Assisting other operational teams with both languages communication as needed.• Managing information requests for B2B partners.• Thoroughly documenting all work-related information in the CRM system to maintain a comprehensive record of tasks completed.

Buenos Aires Province, Argentina

• Input, tracked, and resolved problems with customers' orders. • Assisted customers with obtaining repair services and followed up to verify satisfaction with results. • Maintained detailed records of daily support activities and resolutions. • Helped users via telephone to diagnose and triage problems

Doha, Qatar

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.• Cultivated positive guest relations by managing information and orchestrating speedy seating.• Answered customer questions about hours, seating and menu information.• Documented reservations, alerted servers and managers of large groups and prepared seating.• Documented reservations and communicated changes to guests.• Monitored seating area and checked restrooms regularly to keep spotless.

Brazil

• Answered the central telephone system and directed calls accordingly. • Corresponded with clients through email, telephone or post email. • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Resolved customer problems and complaints. • Kept reception area clean and neat to give visitors a positive first impression.

Usa

• Used skills to grow new plants from seeds. • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism. • Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.

Vermont, Usa.

• Translated documents from English to Spanish. • Applied cultural understanding to discern specific meanings beyond literal written words.

Buenos Aires Province, Argentina

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. • Used POS system to enter orders, process payments, and issue receipts. • Checked identification for proof of age for alcohol and tobacco sales. • Answered questions about store policies and addressed customer concerns. • Helped customers complete purchases, locate items, and join reward programs.

Argentina

• Provided excellent customer service by greeting customers and meeting quality expectations. • Worked at the front counter, drive-thru and other areas. • Documented customer orders and conveyed special requests to kitchen staff. • Became familiar with products to answer questions and make suggestions. • Collaborated with team members to complete orders. • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Argentina

Trabajo en áreas rotativas; Atención al cliente, manejo de caja y atención en el sector floor.

Organización Y Coordinación De Eventos, Organización Y Coordinación De Eventos

Tripulante De Cabina De Pasajeros

EIPA Escuela de Institución y Perfeccionamiento Aeronáutico. Cursado 220 horas de Cátedra y 50 horas de Practica.

Bachiller, Modalidad Económica Y Gestión De Las Organizaciones

English Language And Literature, General