Sofia Green Email & Phone Number

Perth, Australia

• Assist the Cluster GM & Hotel GM in effectively managing operations and make sure all KPI are met
• Lead and mentor the Front Office team, ensuring a smooth and seamless service experience
• Focused on problem resolution to address any guest issues and train staff in how to handle various situations
• Monitor and forecast payroll, order supplies, maintain budgets, hiring, managing accounts and invoicing
• Manage guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate

Perth, Australia

• Assisted Hotel GM in effectively managing operations and make sure all KPI are met
• Lead and mentor the Front Office team, ensuring a smooth and seamless service experience
• Focused on problem resolution to address any guest issues and train staff in how to handle various situations
• Monitor and forecast payroll, order supplies, maintain budgets, hiring, managing accounts and invoicing
• Manage guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate

Shenzhen, Guangdong, China

• Provide VIP Chaperone service to high profile celebrities and professional golfers.
• Managing and maintaining guest profiles and history records
• Assisting guests with priority reservations toward Hotel amenities - restaurant, Spa facilities
• Manage and facilitate hotel facility tours for the first time visitors
• Management of all operations on GET and supervising the team’s daily jobs.
• Assist the Front Office Manager in effectively managing operations and team members.