Sofia Green Email & Phone Number

Perth, Australia

Assist the Cluster GM & Hotel GM in effectively managing operations and make sure all KPI are met▪ Lead and mentor the Front Office team, ensuring a smooth and seamless service experience▪ Focused on problem resolution to address any guest issues and train staff in how to handle various situations▪ Monitor and forecast payroll, order supplies, maintain budgets, hiring, managing accounts and invoicing▪ Manage guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate

Perth, Australia

Assisted Hotel GM in effectively managing operations and make sure all KPI are met▪ Lead and mentor the Front Office team, ensuring a smooth and seamless service experience▪ Focused on problem resolution to address any guest issues and train staff in how to handle various situations▪ Monitor and forecast payroll, order supplies, maintain budgets, hiring, managing accounts and invoicing▪ Manage guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate

Shenzhen, Guangdong, China

Provide VIP Chaperone service to high profile celebrities and professional golfers.▪ Managing and maintaining guest profiles and history records▪ Assisting guests with priority reservations toward Hotel amenities - restaurant, Spa facilities▪ Manage and facilitate hotel facility tours for the first time visitors▪ Management of all operations on GET and supervising the team’s daily jobs.▪ Assist the Front Office Manager in effectively managing operations and team members.▪ Coach and mentor team members for professional development.