Sofia Gronquist Email & Phone Number

United States

The Learning and Development Specialist supports training and leadership development opportunities at the YMCA of the North. This position is responsible for coordinating and facilitating various trainings, conferences and events, budgeting, and vendor maintenance of the Organizational Leadership Development department, and coordinating trainings through both YMCA of the North and through Y-USA.

St Paul, Minnesota, United States

The Certification and Development Administrator is responsible for tracking, and auditing certification and development content using the Learning Management Systems and other various systems, co-administration of travel, budget and vendor maintenance of the Learning and Development department, and coordinating trainings through both YMCA of the North and through YUSA.

Minneapolis, Minnesota, United States

Administrative Coordinator working across two branch locations, responsible to support the day to-day operations of the Executive Directors in the duties of Mission Advancement, HumanResources, Purchasing and other departments. Providing administrative support for the boardwhich includes attending meetings, providing minutes, scheduling rooms/food. Administrativesupport and recordkeeping for Capital Campaigns.Assisting with fundraising efforts, purchasing supplies and materials for board meetings andevents. Performing HR administrative duties, new hire paperwork, maintaining personnel filesand assisting in the annual merit process. Assisting in training and provide systems/computersupport for branch staff. Responsible to communicate effectively using applicable softwareplatforms, email, phone, in person, and virtually.

Helped re-open Downtown Minneapolis YMCA after being closed due to (COVID-19). Communicating new policies and CDC rules to ensure a safe environment for staff and members. Running daily productivity reports. Assisting/tracking and retaining the new membership base. Creating and implementing creative marketing techniques to attract new members. Contacting current, new and former members, managing and replying to member feedback. Lead/facilitator point person for all departments. Assisting Membership Director and Executive Director with daily tasks and duties.

Reports to the Membership Director who reports to the Executive Director. Leadership role in providing excellent customer service to members and staff. Supervises front desk staff and advisors. Interacts regularly with members, participants, and guests in an effort to provide excellent customer service, quick resolution of complaints and enhance membership and program retention. Managing all front desk operations to ensure high quality customer service. Modeling exceptional customer service and ensuring that the front desk operates efficiently while employing a continuous improvement model. Works to meet department budgeting goals. Hiring, training, scheduling, developing and retaining the front desk team.

Member Service Advisor assists the Member Service Director in providing strong leadership to the Member Service staff in order to achieve membership retention goals and ensure the overall delivery of excellent customer service to all members, participants, and guests. The Member Service Advisor assists the Member Service Director in recruiting, staffing, training, and supervision of the membership team and handles the day to day operations of the member services desk.

Greater Minneapolis-St. Paul Area

Selling and promoting YMCA memberships, programs and services in order to enable the branch to forward their strategic mission goals. Conduct tours for potential new members using a consultative sales approach, determining needs and offering solutions being the first point of contact for prospective new members, determining their needs and offering solutions to meet these needs.

Customer service, ensuring excellence to customers of the hotel and restaurant, hostessing, greeting, taking orders, serving, answering phones, working with point-of-sale systems, making reservations, communicating with staff and other hotel personnel, helping guests from a wide variety of countries and cultures. Assisting with management of large groups/parties of people.

Greater Minneapolis-St. Paul Area

Management of full service restaurant and bar, overseeing restaurant and beverage operations to ensure a positive customer experience. Duties included directing servers and bar staff, event planning, marketing, administrative duties - ordering, inventory, vendor relations, and receiving supplies. Supervisory duties included assistance in hiring, training, scheduling and coordinating staff to ensure smooth work flow. Overall, engaging and communicating actively with a diverse population of staff, vendors and guests to create a positive work culture and customer experience.

Bachelor Of Arts (B.A.), Communication, General

Associate'S Degree, Communication, General