Sofia Guerrero Lewin Email & Phone Number

• Day-to-day management of all digital channels• Plan, create & produce content that is engaging across all digital channels • Develop creative/innovative ideas & ways to deliver content• Keep up to date with all the latest trends• Create graphics & edit photos• Create interest & spread the core message of the company across the digital channels to engage the audience • Monitor & analyse analytics across all channels in order to inform future activities • Schedule work effectively in order of priority

• Provide outstanding and consistent customer service with every customer by achieving 85% and 97% on mystery shops.• Demonstrate products for customers such as mobile phones, tv boxes, mifi boxes, etc. Making sure that the information I am providing is accurate by keeping up to date with the market.• Maintain knowledge of store policies, promotions, security and hygiene practices.• Resolve customer complaints, where possible, by taking appropriate action whilst maintaining a professional etiquette.• Achieved 100% customer rating in my service during sales and customer queries.• Clear communication skills with customers and work colleagues.• Working as a team with my colleagues to ensure store targets are met as well as individual ones• Maintain cleanliness and presentation to ensure customers feel safe and comfortable whilst in store, especially during COVID-19.