Sofia Guia Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Assisted customers with credit card applications, deliveries, installationsand returns. Answer multiple phone lines and directed calls to theappropriate department, collaborated with departments and managementto provide best customer service as well as solving problems orcomplaints. Managed Washington State Tax Exempt forms for contractorsand clients while meeting Online orders deadlines. Improved customersurveys volume with higher satisfactory rates. Gained Lowe's employeeof the Month Award for June 2016. Obtained Customer Focus pins silverand bronze. Reduced fraudulent returned transactions by evaluating eachsituation carefully in detail with Loss Prevention staff.Kept working area clean, organized and presentable.

Greater Seattle Area

Welcomed and greeted each customer in a professional manner, informedabout sales and promotions. Assured store fixtures and tables appearedabundant and organize with product, achieved daily sales goals by thehour. Advanced position in the company as a Key Holder less than ayear within the company, due to high driven sales achievements. Analyzedand compared sales numbers from previous years to expand sales 10% ormore. Sustained floor sales while juggling freight, register operations,receiving shipments. Responsible for 3 or more employee breaks andattendance as well as guiding their daily goals, mentored new hires.Recorded bank deposits into data base, edit and submit payroll, attendedphone meetings with regional manager.

Greater Seattle Area

cashier, floor sales, greeted customers into the store along with letting them know about or special sales and promotions. Answered phone calls from customers or other branch store in the King County area. Worked on floor set which is help set up a new look in the store and to put new merchandize out in the floor sale. Also did returns managed damaged items in the store. Some freight as well .

Bellevue Square Mall

Education record

High School