Sofia Guimarães Email & Phone Number

Lisbon, Portugal

Lisbon Area, Portugal

Main Responsibilities- Management of Portfolio Units comprehending all Operational and Service Delivery Topics.- Support to Sales and Pre Sales initiatives guaranteeing an added value offering mainly in Connectivity, Digital, Security and Cloud & Infrastructure topics.- Responsibility for the Portuguese Office within Iberia organization. - Service Manager for Volkswagen Autoeuropa.- Manage Portfolio Units P&L (Profit & Loss).- Ambassador for the #IamOutword program implementation throughout the company.Main Tasks- Liaison for Portugal between offices/areas, mainly in Iberia, for all relevant topics; - Coordinate Service/Project Delivery in line with the agreed SLAs/Contracts;- Pursue Customer delight; Manage SLAs, KPIs, and Service quality; Maintain with the customer regular Service and Executive meetings achieving continuous improvements;- Team management (operations and service delivery): selection and recruitment, objectives definition and salary/compensation attribution, performance evaluation and career plan definition. - Management of external entities namely subcontractors.- Proposals design and negotiation with Key Accounts and services implementation through Service level Agreements. Portfolio development and implementation in Portuguese Market.- Management of all area financial components (budgets, contracts, invoices and purchasing).

Lisbon Area, Portugal

Main Responsibilities- Management of Service Lines (operations) and Service/Project Delivery teams.- Responsibility for the Portuguese Office within Iberia organization. - Service Delivery Manager for Volkswagen Autoeuropa (from April 2014 onwards).- Guarantee an added value offering with all the IT components, from Hardware to application level. - Manage area P&L (Profit & Loss).Main Tasks- Liaison for Portugal between offices/areas, mainly in Iberia, for all relevant topics; - Coordinate Service/Project Delivery in line with the agreed SLAs/Contracts;- Pursue Customer delight; Manage SLAs, KPIs, and Service quality; Maintain with the customer regular Service and Executive meetings achieving continuous improvements;- Team management (operations and service delivery): selection and recruitment, objectives definition and salary/compensation attribution, performance evaluation and career plan definition. - Management of external entities namely subcontractors.- Service proposals design, negotiation with Key Accounts and services implementation through Service level Agreements.- Management of all area financial components (budgets, contracts, invoices and purchasing).

- Develop and Implement Common processes and procedures for ICT and SI (Systems Integration). - Guarantee an added value offering with all the IT components, from Hardware to application level. - Service proposals design, negotiation with Key Accounts and services implementation through Service level Agreements.- Management of external entities namely subcontractors. - Team management: selection and recruitment, objectives definition and salary/compensation attribution, performance evaluation and career plan definition. - Management of all area financial components: budgets (around 8M€), contracts, invoices and purchasing).

Responsible for all IT and TC Operations for T-Systems in Portugal.- Manage a P&L (Profit & Loss) of ~6 M€ with a team that represents 60% of the company. - Definition and Implementation of area strategy.- Service proposals design, negotiation with Key Accounts and services implementation through Service level Agreements.- Management of external entities namely subcontractors. - Team management: selection and recruitment, objectives definition and salary/compensation attribution, performance evaluation and career plan definition. - Management of all area financial components (budgets, contracts, invoices and purchasing).

Business Unit Director OPS and PLM (Operational Services and Product Lifecycle Management) – Belongs to Portuguese Management Team- Develop and boost the business outside the Company Group. - Define solutions useful for all business areas and with an added value to the customer.- Project implementation negotiation and Coordination, namely a total network infrastructure migration on a critical client without service disruption.- Definition and Implementation of area strategy.- Service proposals design, negotiation with Key Accounts and services implementation through Service level Agreements.- Management of external entities namely subcontractors. - Team management: selection and recruitment, objectives definition and salary/compensation attribution, performance evaluation and career plan definition. - Management of all area financial components (budgets, contracts, invoices and purchasing).

e-Business Solution Competence Center ManagerA total different challenge allowed in one side to gain financial competencies in terms of budget (Profit & Loss) management and on the other to develop from scratch a completely new area in the company with a growing position on the market – e-Business. Logistics Competence Centre Manager- Coordination of a growing area balancing the existing contracts with a service uniformity.- Service Reports implementation.- Search for new solutions that allow business area to develop.- Service/Project proposals design/implementation, negotiation with customers. - Management of external entities namely subcontractors. - Team management: selection and recruitment, objectives definition and salary/compensation attribution, performance evaluation and career plan definition. - Management of all area financial components (budgets, contracts, invoices and purchasing).Business Unit Director SCM (Supply Chain Management)- Structure and Implement and independent unit with commercial and service/project delivery responsibilities (business unit in opposite to the previous competence centres). - Adjust corporate group solutions to the needs of the Portuguese market. - Unification of a support area to critical core systems of the main customer.- Definition and Implementation of area strategy based on Line of Business international strategy.- Service/Project proposals design/implementation, negotiation with customers. - Management of external entities namely subcontractors. - Team management: selection and recruitment, objectives definition and salary/compensation attribution, performance evaluation and career plan definition. - Management of all area financial components (budgets, contracts, invoices and purchasing).

Belonging to Autoeuropa Systems department the development steps were as follows: CADCAM systems administration (Unix based); Logistic & Production Critical Systems Administration (Unix, VAXVMS based); CIM/CADCAM team coordination (team responsible to support all company core systems from Product Design, car manufacturing and line feeding); Section Manager of the previous mentioned area – team management responsibilities, support methods definition, project implementation.

Master, Função Directiva

Activities and Societies: Synergy; Know the organization and its values; Change Management and strategic Leadership; Business Knowledge.

Engineer’S Degree, Engenharia Informatica