Sofia Haro Safar Email & Phone Number

Pilar, Ar

Buenos Aires Province, Argentina

As an Account Manager, I play a pivotal role in fostering and growing strategic relationships with key clients. My primary focus is to maximize client satisfaction, drive revenue growth, and ensure the overall success of the company's e-commerce partnerships.My main responsibilities include: - Build and maintain strong, long-lasting relationships with key clients. Serve as the main point of contact for key accounts, understanding their needs and ensuring prompt resolution of any issues.- Develop and implement strategic account plans to achieve growth and revenue targets.- Analyze e-commerce metrics and trends to identify areas for improvement and present actionable insights to clients.- Prepare regular reports on account performance and present findings to internal stakeholders.- Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless delivery of services and solutions to clients.- Monitor customer satisfaction and address any concerns or feedback promptly.- Proactively identify opportunities to add value and enhance the client experience.Furthermore, I act as Project Leader for Pago Nube, coordinating a team of 8 Account Managers with the goal of successfully launching the company's new payment solution in the Mid-Market segment.

Argentina

As a Support Operations Project Analyst, I ran and coordinated projects to improve Customer Support team's efficiency. My main tasks included:- Assisting in the definition of project scope and objectives, involving all relevant internal stakeholders. - Tracking work plans and performance metrics. - Implementing new processes to improve efficiency. - Creating plans, timelines, schedules, and other forms of documentation to track project completion.- Creating strategies to improve the team's efficiency, working on Zendesk's settings and features.- Tracking issues and risks, removing unforseen barriers. - Ensuring timely responses to requests for information.

Buenos Aires, Argentina

As a Customer Support trainer, my main tasks included: - Knowledge Management for Customer Support.- Create and update internal documentation and processes. - Elaborate personalized training programs for both in-house team and new team members.- Coordinate onboarding training process, including material preparation, planning and schedule sessions.- Coordinate Onboarding Buddy System.- Evaluate effectiveness and propose adjustments to training programs to improve performance.- Design and carry out action plans for projects that need training structure implementation.

Buenos Aires, Argentina

My main tasks as a Customer Support Guru included:- Engaging in conversations with merchants to identify and resolve issues using all available resources.- Provide training and identify growth opportunities for their businesses based on each client’s needs.- Ensuring merchants have a quick response time by staying on top of assigned tickets, with same-day ticket review.- Completing essential follow-up documentation after each interaction.- Advocating for merchants by communicating with stakeholders across multiple channels.

Melbourne, Australia

Rydges provides quality 4 to 4.5-star accommodation with over 60 properties across three brands in key destinations across Australia and New Zealand. As a guest service agent, my responsibilities included:- Deliver excellent customer service by ensuring guests receive prompt professional attention, recognition and greeted warmly. - Utilized OPERA system to manage reservations, check-ins/outs and charges.- Proactively addressed and resolved guests’ inquiries, complaints, and special requests.- Use of proper telephone etiquette, adhering to front office standards, answering all calls in a professional manner.- Processing reservations over the phone and in person.- Accurately process all cash and credit card transactions in accordance with established procedures.

Sídney Y Alrededores, Australia

The award-winning Hughenden is a gracious historic hotel located in Sydney’s Eastern Suburbs. This charming boutique hotel warmly welcomes guests, families, friends and their pets to make this residence a home away from home. My main tasks as a guest service agent included:- Register guests using the arrivals and departures procedure and rooms assignment, accommodating special requests whenever possible.- Provide information for dining, indoor and outdoor activities, the hotel facilities and transportation around the area.- Effectively manage guest accounts and billing procedures.- Processing reservations over the phone, email, and in-person, using Hotel Concepts IDPMS.- Ensuring an effective handover of issues is conveyed at the start and end of each shift.- Attending to guests’ requests efficiently in order to ensure total customer satisfaction.

Buenos Aires

IP Hoteles is a leading revenue management solutions provider for hotels and resorts of all sizes driven on increasing room revenues, OTA & distribution management, RevPAR performance, and daily revenue management support. My functions as an account manager included:- Daily monitoring of rates and occupancy for effective and dynamic rate determinations.- Analysis of Comp Set’s rates to assure each property captures its market share by establishing competitive rates.- Weekly meetings with clients in order to set goals and timelines, continuously monitoring the steps forward.- Ensure rate parity on all channels to improve ranking and drive revenue.

Buenos Aires

Founded in 2009, Oasis pioneered the "Home Meets Hotel"​ concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities and on-demand concierge services. As a reservations specialist, my duties included:- Acting as a reservations specialist for the Latin America region (Argentina, Uruguay, and Colombia).- Processing reservations through the phone and e-mail.- Working closely with guests, homeowners and property managers to close reservations.- Executing rental contracts and arranging payments.- Driving guest loyalty by delivering service excellence throughout each guest experience.

José Ignacio, Uruguay

Salta

Salta, Argentina

Master Of Business Administration - Mba, International Hotel Management

Bachelor Degree In International Hotel Management, Administración/Gestión Hotelera