Sofia Hein Email & Phone Number

Loveland, Co, Us

Colorado

As an independent remote IT consultant, I leverage 20+ years of IT experience to work with a diversity of companies to analyze, structure and implement IT projects and processes. Services include:-Guiding leadership through IT cost planning, analysis and budgeting.-Design and deployment of processes and workflows within major ITSM products like ServiceNow and ConnectWise. -Develop and deploy processes, controls and change management specific to the customer needs.-Full Project Management lifecycle services including Project Portfolio development and reporting. -Service Catalog development and implementation including continuous process improvement and lifecycle planning. -Training and development planning and execution for newly implemented IT solutions. -Seamless Azure and Microsoft 365 migrations and deployments leveraging current cloud offerings.

New York, United States

Developed and implemented IT Project Management as a new role to the organization, with the ultimate goal of building a PMO to manage the entire project portfolio of firm-wide initiatives. I lead all aspects of projects including project plan creation, capacity planning, resource allocation, project documentation, user engagement, change management and project deliverables.

Minneapolis, Minnesota, United States

Responsible for management and delivery of a large pipeline of customer facing professional and managed services IT projects. Lead project management for complex internal IT initiatives.

Minneapolis, Minnesota, United States

Responsible for the evaluation, design, and execution of business processes primarily related to the implementation of new customer deployments.

Minneapolis, Minnesota, United States

Responsible for simultaneously planning and managing multiple customer onboarding projects. Projects entail the end-to-end transition of the technology infrastructure, programs and data from the client’s current network environment to the IVDesk Desktop as a Service (DaaS) platform.

Responsible for the day to day continuous operations, management and support of a large customer base utilizing BlackDog’s software. Duties included all facets of operations, technology implementation and support for clients hosted with partner vendors as well as support of client installations within their own IT infrastructure.

Longmont, Co

Helped build the company from a small startup to a thriving profitable Citrix based DaaS company.