Sofia Herrera Email & Phone Number

Ashburn, Virginia, United States

● Assist and coordinate 100+ engaging home tours, showcasing model and immediate delivery homes, and the community, while using proactive follow-up skills to convert promising leads into buyers● Maximize Van Metre's Customer Relationship Management (CRM) system to identify and engage with prospects who could be interested in your community, executing strategic 300+ weekly cold and warm outreach campaigns through email, text, and phone calls● Collaborate with cross-functional teams including marketing and construction, to ensure alignment and successful delivery of upcoming 20+ condos and homes● Analyze and report on the effectiveness of outreach programs, marketing campaigns, and tours providing insights and recommendations for continuous improvement and project success

● Conducted primary and data-driven research on Gen Z consumer preferences, market trends, and brand analysis for Beats by Dre, demonstrating market research and strategic planning skills● Utilized data analytics tools such as Excel and Tableau to organize, analyze, and visualize data, demonstrating proficiency in data-driven decision-making and project reporting● Coordinated and managed the research project timeline, ensuring all deliverables were met on schedule and aligned with project objectives● Developed and presented comprehensive reports on findings, including recommendations, demonstrating communication and presentation skills essential for project management

Ashburn, Va

● Welcoming guests with a friendly demeanor, provide menus, and escort them to their tables, ensuring they have a positive first impression of the establishment● Addressing issues with a professional and positive attitude, and having a system in place to handle difficult situations● Work closely with restaurant management, servers, bartenders, and kitchen staff to ensure a cohesive and efficient dining experience

● Worked with 4 co-workers at a time prioritizing customer service and being responsive to any needs or concerns● Assisted with golf tournaments, outings and special events every weekend by coordinating logistics, managing registration, and providing support to ensure successful events● Promoted golf resort services, such as lessons, merchandise, and memberships, to guests. Upsell services when appropriate to enhance the guest experience and revenue

Ashburn, Virginia, United States

● Provided fast and friendly service and accuracy in handling over 150+ customer transactions daily● Stay informed about products, prices, and promotions to assist customers and help guide customers to relevant products● Adhere to security procedures to maintain an accurate record of transactions and following protocols for handling returns, exchanges and transactions

Bachelor'S Degree, Management Consulting And Analytics

Activities and Societies: Collegiate Women in Business, Amnesty Club, LASO, Sigma Kappa

Advanced Diploma

Activities and Societies: DECA, National Spanish Honor Society, Key Club