-Process and submit warranty claims to manufacturers or suppliers, ensuring accuracy and compliance with warranty guidelines.-Issue credit memos using CRM and QuickBooks for programs, promotions, and warranty-related transactions.-Review and interpret warranty policies to maintain compliance and best practices.-Maintain and update detailed warranty records, documentation, and financial spreadsheets for dealer programs.-Communicate with customers regarding warranty status, claim decisions, and financial adjustments.-Coordinate with service technicians and parts departments to validate claims and verify product issues.-Track and manage warranty parts, returns, and credits.-Prepare, analyze, and distribute warranty reports, summaries, and financial data to stakeholders.-Address and resolve warranty-related disputes in collaboration with suppliers and manufacturers.-Ensure timely follow-up on pending and approved warranty claims for efficient processing.-Assist in developing and implementing warranty processes, providing training and support to staff on procedures and guidelines.

-Accurately inputs and manages various data types.-Ensures website remains up-to-date and user-friendly.-Oversees gift shop operations, including inventory, relations and sales.

-Engages clients with warmth, offering assistance and information.-Manages multi-line phone system efficiently, directing calls accurately.-Assists in scheduling appointments and maintains appointment calendar.