Sofia Isaksson Email & Phone Number

Stockholm, Sverige

Support for sales person within the service part of KONE. Contract registration of new and renegotiated contracts. Update customer, contract and equipment information in SAP. Contact with external customers, who have contacted KONE customer service, in everything from invoice questions, contract questions and who wish to come in contact with sales person for questions and renegotiations. Produces various reports for sellers, for example contract overviews, statistics on error reports and various turnover reports for customers.

Stockholm, Sverige

Working closely with the Sales Managers to produce the best hotel deals for the website. Worked with suppliers in Sweden, Norway and Denmark. As well as the head office in London.Support and contact with hotels from agreement until the offer is live on the website and while the deals are live if any questions or issues arises.Preformed quality controls, price controls and built the campaigns in Excel, Salesforce and CMS systems.Weekly analysed campaigns and wrote reports with improvement suggestions to improve sales

Stockholm, Sweden

Revenue Management is about taking control of supply and demand and in this way increase the company's profitability. We have full responsibility for the hotels that we are allocated when it comes to prices and the availability for booking online and directly with the hotels. Assist the senior revenue managers with other hotels and assignments as needed.

Stockholm, Sweden

Responsible for room reservations for 3 hotels, 5 restaurants, spa as well as the Christmas show & New Year's party at one of the hotels.Contact with guests from booking to arrival if there were special needs or requests for the rooms. This also meant coordinating with other departments.This contact was handled by phone, email & chat from private individuals, travel agencies & variousbusiness.Responsible for ensuring that the bookings that were to be paid in advance was done before arrival, either via a credit card form, payment link or advance invoice.Daily checks of all bookings that came into the system via CRS to respond on any questions that have come with them as well as any special requests.Also assisted the hotel's revenue manager with reporting, pricing and availability of the hotel on various booking sites.

Stockholm, Sverige

Distributed the work between the cleaners and had a meeting at the beginning of each shift to go through the days/evenings work.Coordinated with the reception for the day's arrivals and any special requests, VIPs or gifts to go up in the rooms.Responsibility for larger groups/VIPs who would stay at the hotel to make sure all requests where met and coordinated with the other departments that where involved to make sure all was done before arrival. Follow up with the cleaners during the day/evening to ensure that the right rooms were done first and that they all would finish their assigned rooms before end of shift. Inspection of rooms to make sure that the standard was followed, and all rooms where well cleaned and all amenities where in the correct place. And made sure that all gifts and other extra requests where done before arrival. Guest and laundry service.

Åre, Sweden

As this was an internship during my education, I tried most departments such as housekeeping as both cleaner and at management level, reception, spa bar, conference hostess and as head hostess at breakfast.

Märsta, Sweden

Took care of check-in and check-out. Received bookings over the phone and trough other booking channels and made sure they got into the PMS system opera. Guest service and as this was a smaller hotel, so were we responsible for organizing conferences, assisting housekeeping as well as the bar/restaurant if needed.

Albuquerque, New Mexico, Usa. Novato, California, Usa

Labor Law

Sustainable Development In The Tourism Industry

After completing the education, you should be able to use sustainability as a means to achieve or further develop attractive businesses.

Revenue Management

Revenue Management is about taking control of supply and demand and in this way increase the company's profitability. The tasks are.

Bachelor Of Hospitality Management, Hotellverksamhet

The education is in preparation for a managerial position in the hospitality industry, by providing a broad knowledge in areas such.

Social Sciences, Specialization In Culture