Sofia Ivanova Email & Phone Number

Sofia City, Bulgaria

- Welcoming guests with warm attitude, determinating their needs and striving toensure their unforgettable and comfortable stay- Verifying reservations, identification and documentation of guests- Handling incoming correspondance profesionally and accurately- Providing concierge services, such as booking appointments ,arranging travel andproviding information about local amenities and attractions- Completing administrative tasks such as filing and photocopying- Prioritizing tasks while staying focused on several projects simultaneously; diligentlyfollowing up on outstanding items- Maintaining a friendly, approachable style to build relationships and workharmoniously with others at all times- Collaborating with other team members on various projects and customer issues- Handling customer complaints and inquiries with understanding and compassion,deciding on a furter way of action- Providing executive and administrative support, creating working hours reports andassisting HR with the department's payroll procedures- Maintaining and updating reservation billing details; organizing invoices; cashhandling and accounting- Adapting individual training approaches to new co-workers needs and implimentingthem- Organizing a work schedule for up to six people

Sofia City, Bulgaria

- Understanding and improving company guidelines in order to raise the customersatisfactory rate- Organizing reports regarding agents efficiency and maintaining good customerexperience- Investigating complaints and suggesting appropriate follow-up actions and options- Ensuring that agents meet compliance and internal guidelines- Developing feedback and action plans- Building and implementing personal approaches towards agents to increaseproductivity and quality

Sofia City, Bulgaria

- Building a strong knowledge about the company's policies and products- Utilizing strong communication and relationship building skills in order to identifyand meet the needs of customer- Negotiating with clients and scheduling further meetings- Implementing a full cycle sales strategy- Maintaining client records and updating the CRM profiles in the internal databaseaccordingly- Meeting or exceeding montly sales quota

Sunny Beach, Bulgaria

- Providing friendly and professional guest approach and exceleend customer service- Choosing rooms, allocating guests their rooms and providing keys- Coordinating between two other departments at all times- Learning and using a hotel software as well with internal database- Completing basic cashier and bookkeeping responsibilities- Building a strong knowledge about the area and tourist attractions as well withorganizing scheduled transportation- Communicating with external companies such as travel agencies, rent a carcompanies and organized transfer services to meet the cliens needs and wishes