Lead Project Coordinator
CurrentOverall responsibility of Unit operations (and VAS)Monitored team performance and devised a plan to improve performanceAssigned staff duties and managed roster based on the trend analysis and footfall trend at stationLookafter overall administrative and people management responsibilitySolved Security related issuesTraining and Mentoring my team (VAC/ VAS) and implementation of new processesCoordination with Accounts Department (Refunds, Escalations, Reconciliations, etc.)Responsibility for cash handover to accounts at the end of each dayEnsuring compliance to prescribed systems as per the defined SLAsTo work with the Value Added Services team in order to support maximum returns through optimum operational efficiencyCoordination with Mission, Operational updates/ Memos from MissionWebsite updatesManaging escalations for the company and provide effective resolutionsSuggest/monitor software changes to be implemented as per business requirementsMIS (Handling OT data, Incentive data), Monthly Business ReviewsCompleted operational requirements by scheduling and assigning employees; following up on work results.Well-maintained operations by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results