Sofia Khoperiia Email & Phone Number

Nuremberg, Bavaria, Germany

• Management of global IT-End-User-Support projects.• Team lead of 20 technical engineers across Germany.• Management of service delivery using the ServiceNow (SNOW) platform.• Coordination of high-quality IT service delivery, ensuring customer satisfaction.• Responsibility for the achievement of Service LevelAgreements (SLA's).• Monitoring and optimization of service performance metrics.• Development and implementation service improvement plans.• Collaboration… Show more • Management of global IT-End-User-Support projects.• Team lead of 20 technical engineers across Germany.• Management of service delivery using the ServiceNow (SNOW) platform.• Coordination of high-quality IT service delivery, ensuring customer satisfaction.• Responsibility for the achievement of Service LevelAgreements (SLA's).• Monitoring and optimization of service performance metrics.• Development and implementation service improvement plans.• Collaboration with stakeholders to align service delivery with business goals.• Leading of regular team meetings and performance reviews.• Management of escalated issues to ensure timely problem resolution.• Mentorship and training of team members. Show less

Nürnberg, Bayern, Deutschland

• Assisted in planning and executing IT projects.• Conducted team performance analysis and recommended improvements.• Attended training on latest IT tools and technologies.• Prepared documentation for IT processes and generated performance reports. • Identified and implemented process improvements.

Vienna, Austria

• Authored articles on investment strategies, investor sentiments, and venture capital tips.• Produced in-depth analyses of the unicorn landscape in Europe.• Conducted thorough research to ensure accuracy and relevance of content.• Analyzed market data and investment patterns to inform articles.• Engaged a diverse readership with clear, accessible explanations of complex investment concepts.• Maintained an up-to-date understanding of industry developments to provide timely… Show more • Authored articles on investment strategies, investor sentiments, and venture capital tips.• Produced in-depth analyses of the unicorn landscape in Europe.• Conducted thorough research to ensure accuracy and relevance of content.• Analyzed market data and investment patterns to inform articles.• Engaged a diverse readership with clear, accessible explanations of complex investment concepts.• Maintained an up-to-date understanding of industry developments to provide timely and valuable insights. Show less

◦ Collection of financial, contractual, and operational data◦ Analysis of the data and creation of a summary based on it◦ Preparation of senior-level reports to update project stakeholders on the status of their accounts ◦ Communication with various project teams located in Germany, the UK and Poland

Saint Petersburg, St Petersburg City, Russia

◦ Provision of administrative support to ensure efficient operation of the office. ◦ Organized and scheduled meetings and appointments.◦ Maintained contact lists.◦ Produced and distributed correspondence letters, faxes and forms.◦ Assisted in the preparation of regularly scheduled reports.