Sofia Khoperiia Email & Phone Number

Nuremberg, Bavaria, Germany

• Management of global IT-End-User-Support projects.
• Team lead of 20 technical engineers across Germany.
• Management of service delivery using the ServiceNow (SNOW) platform.
• Coordination of high-quality IT service delivery, ensuring customer satisfaction.
• Responsibility for the achievement of Service LevelAgreements (SLA's).
• Monitoring and optimization of service performance metrics.

Nürnberg, Bayern, Deutschland

• Assisted in planning and executing IT projects.
• Conducted team performance analysis and recommended improvements.
• Attended training on latest IT tools and technologies.
• Prepared documentation for IT processes and generated performance reports.
• Identified and implemented process improvements.

Vienna, Austria

• Authored articles on investment strategies, investor sentiments, and venture capital tips.
• Produced in-depth analyses of the unicorn landscape in Europe.
• Conducted thorough research to ensure accuracy and relevance of content.
• Analyzed market data and investment patterns to inform articles.
• Engaged a diverse readership with clear, accessible explanations of complex investment concepts.
• Maintained an up-to-date understanding of industry developments to provide timely… Show more

• Collection of financial, contractual, and operational data
• Analysis of the data and creation of a summary based on it
• Preparation of senior-level reports to update project stakeholders on the status of their accounts
• Communication with various project teams located in Germany, the UK and Poland

Saint Petersburg, St Petersburg City, Russia

• Provision of administrative support to ensure efficient operation of the office.
• Organized and scheduled meetings and appointments.
• Maintained contact lists.
• Produced and distributed correspondence letters, faxes and forms.
• Assisted in the preparation of regularly scheduled reports.