Sofia Kipouropoulou Email & Phone Number

Athens, Attiki, Greece

• Providing upscale guest service experiences for clients throughout their stay• Monitoring daily bookings and ensuring assigned rooms are prepared prior to check-in• Coordinating and managing communication between guests and staff and follow up to ensure we resolve customer concerns• Recommending local tourist spots, including places to dine, shop and sight-see• Resolving all guest complaints immediately in a discreet manner, in cooperation with the Hotel Manager

Oia, Santorini

• Offering personalized Butler Service to specific guests, in order to best meet their needs• Welcoming guests upon arrival at the hotel, giving them a thorough tour of the property and escorting them to their suites and villas• Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible• Resolving all guest complaints immediately in a discreet manner, in cooperation with the Hotel Manager• Offering concierge service to all guests (arranged diners, tours, helicopter, flowers, wedding proposal,etc)

Oia, Santorini

• Welcoming guests upon arrival at the hotel, assisting them with check-in and check-out procedures• Addressing all escalated guest issues to assure a satisfactory hotel stay• Offering concierge service to guests• Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via email• Ensuring all relevant paperwork has been completed in order to have a smooth handover at the end of the shift• Working to meet guests’ special requests and ensure that each guest has a memorable stay

Folegandros

• Welcoming guests upon entry to the hotel, assisting them with check in and check out procedures• Dealing with and resolving guest complaints• Offering concierge service to guests• Deal with all enquries in a professional and coourteous manner, in person, on the telephone or via email• Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of the shift

Porto Heli Greece

• Managing a team of 5 people (4 bellmen and a supervisor)• Demonstrating strong knowledge of hotel services, local events, venues and transportation options• Organising transportation for guests from and to the resort• Developing excellent organisational, communications and selling skills• Handling customers and tenants requests for information and services• Making customer level PR• Arranging for brief tours of the hotels rooms and facilities.• Training on the hotel’s high end technology

Athens, Greece

· Responsible for dealing with paperwork · Responsible for the advertisement of the new and existing clients· Making B2B level PR

Nottingham

• Greeting visitors and determining whether they should be given access to specific individuals• Opening, sorting, and distributing incoming correspondence, including faxes and email• Supervising and training clerical staff• Reviewing operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures• Screening incoming telephone calls in order to provide assistance or refer call to appropriate staff member• Scheduling meetings and appointments for administrator/section personnel in order to ensure availability, prioritise schedules and avoid scheduling conflicts

London, United Kingdom

• Offering information and guiding visitors to London at the Olympic and Paralympic Games• Supervising a small team of 5 to 6 people and reporting to the appropriate manager • Providing frontline support to manage marshaling and queue management on site

Attiki, Athens

• Responsible for serving food and drink to customers • Working as part of a team and supporting team members • Delivering a high level of customer service• Communicating effectively with many different people

Attiki, Greece

• Documentation filling and communicating with the children's parents• Meeting deadlines by effective time management • Resolving complaints from children using negotiation skills• Marketing of the camp to potential customers

Athens, Greece

• Providing high level of customer service skills and communicating effectively with customers• Responsible for arrangement of clothes

Attiki, Greece

• Responsible for the proper operation of the office camp• Dealing with telephone calls, archiving documents and providing general information about the camp• Organising business documents and communicating with team members

Diploma Of Education, Social Media & Digital Marketing

Certificate Of Completion, Digital Marketing

Diploma Of Education, Marketing & Branding

Associate’S Degree, Current Trends Of Tourism In Eu And Greece

Jean Monnet Diploma In Sustainable Tourism Management, Tourism And Travel Services Management

Ba (Hons) Business Management, Human Resource

Specialisation modules: Critical Perspectives On HRM in Britain, International HRM, The Representation Of Management & Organisation.

Business Management, Business Administration And Management, General

Modules include: Mathematics, English Language, Statistics, Computer Lessons, Business Management Module.

Lyceum Apolytirio, Theoritical Direction

Modules include: Mathematics, Modern Greek Language, Ancient Greek Language, Latin Language and Modern History Of Greece.