Sofia Kulinich Email & Phone Number

As a Conversation Designer Assistant, I specialise in creating engaging conversations tailored to diverse audiences. Whether your brand requires a professional demeanor, a friendly tone, or something in between, I have the flexibility to create on-brand content that speaks directly to your audience. Leveraging the power of LLM AI, I not only create content that aligns with clients’ brand voice but also ensure inclusivity and accessibility for all users. Working alongside designers, product… Show more As a Conversation Designer Assistant, I specialise in creating engaging conversations tailored to diverse audiences. Whether your brand requires a professional demeanor, a friendly tone, or something in between, I have the flexibility to create on-brand content that speaks directly to your audience. Leveraging the power of LLM AI, I not only create content that aligns with clients’ brand voice but also ensure inclusivity and accessibility for all users. Working alongside designers, product managers, and engineers, I stay updated on the latest design technology trends to deliver exceptional products. Additionally, I conduct rigorous bot testing to guarantee optimal functionality and user experience. Show less

As a Senior Student Enrolment Advisor, I provide comprehensive support for prospective students through various channels, including social media, WhatsApp, phone, email, and livechat. My expertise lies in providing personalized support from initial inquiry to enrollment, fostering strong relationships with students and facilitating their journey into higher education. The client I represent is among the largest and most complex universities in the UK. Additionally, I play a pivotal role in… Show more As a Senior Student Enrolment Advisor, I provide comprehensive support for prospective students through various channels, including social media, WhatsApp, phone, email, and livechat. My expertise lies in providing personalized support from initial inquiry to enrollment, fostering strong relationships with students and facilitating their journey into higher education. The client I represent is among the largest and most complex universities in the UK. Additionally, I play a pivotal role in supporting client account managers by providing insightful reports and data on current admissions challengers, trends, and student experiences. By contributing to strategic planning and decision-making processes, I drive initiatives aimed at enhancing the overall enrolment experience and optimizing admissions outcomes. Show less

London, United Kingdom

As a Senior Registrar at a language school, I led the daily management of the reception team while maintaining a strong focus on delivering exceptional student services. The cases I managed could range from simple academic policy queries to complex cases involving a wide range of factors such as international visa complications, financial problems, and welfare issues.Key responsibilities included:• Student Services: Primary point of contact for all students, staff, and visitors… Show more As a Senior Registrar at a language school, I led the daily management of the reception team while maintaining a strong focus on delivering exceptional student services. The cases I managed could range from simple academic policy queries to complex cases involving a wide range of factors such as international visa complications, financial problems, and welfare issues.Key responsibilities included:• Student Services: Primary point of contact for all students, staff, and visitors, provided guidance and support on General English and exam preparation courses, while also assisting students with UKVI requirements and CAS processing• Record Management: Managing student and school records in the Class Database, including enrolment, payments, invoices, attendance monitoring, and document issuance.• Collaboration: Supporting and collaborating closely with various departments, I coordinated the school's social program and efficiently managed accommodation allocations in accordance with company policies.• Compliance: Ensuring compliance with all school policies and regulations, including Fire and Health and Safety, Data Protection, and Confidentiality. Show less

London, United Kingdom

As a Student Services and Operations Officer at ROY English Language School, I provided vital office support, managed student records, and handled inquiries, ensuring optimal efficiency and productivity. Additionally, I collaborated closely with the Director of Studies to oversee student inductions, placement testing, and class allocation, as well as led certificate ceremonies and managed disciplinary procedures.Key responsibilities included:• Student Enquiries & Concerns: Addressed… Show more As a Student Services and Operations Officer at ROY English Language School, I provided vital office support, managed student records, and handled inquiries, ensuring optimal efficiency and productivity. Additionally, I collaborated closely with the Director of Studies to oversee student inductions, placement testing, and class allocation, as well as led certificate ceremonies and managed disciplinary procedures.Key responsibilities included:• Student Enquiries & Concerns: Addressed and resolved student inquiries, issues, and concerns on a daily basis, ensuring high levels of satisfaction and support.• Records Management: Managed student and school records using the Fidelo Database, including enrolling students, creating classes, issuing invoices, processing payments, maintaining attendance data, and issuing certificates and letters of enrollment.• Collaboration: Liaised with Marketing and Accommodation Departments, facilitating communication and coordination to address agents' inquiries and student accommodation needs effectively.• Compliance: Demonstrated understanding of relevant legislation, safeguarding, and student welfare policies, ensuring adherence to regulatory requirements and promoting student well-being. Show less

London, United Kingdom

At Hult International Business School, I worked as an Enrollment Coordinator in the Admissions Team. My main task was to find potential students in the assigned market (Europe) through targeted searches. Engaging with potential candidates via various channels such as phone, email, and social media, I assessed their interest levels, qualified their suitability, and provided comprehensive information on our programs, admissions criteria, upcoming events, as well as scholarship and financial aid… Show more At Hult International Business School, I worked as an Enrollment Coordinator in the Admissions Team. My main task was to find potential students in the assigned market (Europe) through targeted searches. Engaging with potential candidates via various channels such as phone, email, and social media, I assessed their interest levels, qualified their suitability, and provided comprehensive information on our programs, admissions criteria, upcoming events, as well as scholarship and financial aid opportunities. Furthermore, I facilitated the scheduling of phone or one-on-one consultations with Enrollment Directors, ensuring that candidates received personalized guidance on the subsequent steps in the admission process. Show less

London, United Kingdom

During the six months I worked within a reception environment providing a telephone answering, admin and reception service as well as organising post, welcoming guests and customers. This experience helped me to enhanced customer service skills and teamwork abilities in a fast-paced environment focused on client satisfaction and service excellence.

Russian Federation

As an EFL teacher for over 3 years, I developed valuable skills in education and classroom management. This role fostered my creativity and presentation abilities, essential for designing engaging lessons tailored to diverse student needs. In addition to managing everyday teaching duties such as planning, preparing, and delivering classes to a range of English classes, conducting up to 6 classes per day, marking works, providing constructive feedback to students, and preparing them for internal… Show more As an EFL teacher for over 3 years, I developed valuable skills in education and classroom management. This role fostered my creativity and presentation abilities, essential for designing engaging lessons tailored to diverse student needs. In addition to managing everyday teaching duties such as planning, preparing, and delivering classes to a range of English classes, conducting up to 6 classes per day, marking works, providing constructive feedback to students, and preparing them for internal examinations, I assumed responsibilities in test development and training novice teachers, showcasing leadership and adaptability. This included playing a key role in assisting and training beginner teachers, ensuring continuity and quality in educational practices. Engaging in initiatives such as the Summer ABC Camp and conducting Skype lessons/tutoring sessions further enriched my teaching repertoire and contributed to fostering a supportive learning environment for my students. Show less

Russian Federation

Russian Federation

Ma Tesol And Applied Linguistics, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Pass With Distinction

Bachelor'S Degree Of Linguist, Interpreter Of The Spanish And English Languages, Linguistics, Diploma With Honour

Certificate Of English Guide, Tourism And Travel Services Management