Sofia Kwarnmark Email & Phone Number

Malakoff, Fr

Responsible for designing and leading an innovative global transformation roadmap to accelerate digitalization and new emerging technologies. Additionally, leading the establishment of an operational framework emphasizing continuous learning, empowerment, and engagement as fundamental pillars. Altogether, deliver an effective and optimized Operations customer & employee journey across the 20 countries where AXA Partners CLP markets its products. Member of global operations executive management team.

Malakoff, Fr

Head of Operations, leading the claims-, partner- and customer service departments. The operations team consists of two direct reporting managers and a total team of 27 people based in both Sweden and Finland. The work involves driving innovation of new customer value propositions, setting up new partnerships as well as digitalization initiatives to ensure efficient processes. Cost control, high productivity and customer satisfaction are key factors to the success of the daily business. The role also includes being a member of AXA Partners Sweden´s Executive Management team.

Kwantella AB is a family-owned company with diversified business areas. Active board member since its foundation in 2012.

Sweden’s only female network within the Insurance industry. Apart from providing network activities and a one-year mentoring program, it´s higher purpose is to contribute to having more women working in the insurance industry. In a short period of time it reached 1500+ members and partnered with a multiple of the largest insurance companies in Sweden. www.qvins.se

Göteborg, Se, Se

Selected in tough competition for Qalora’s incubator program with a new Insurtech venture. Qalora Capital is a boutique investment bank, dedicated to help entrepreneurs and fast growing tech-companies.

Oslo, No

NeatNordic offers next generation’s tech products for the elderly care industry with the aim to increase the life quality for elderly and create a better work life for people working in the industry. I founded the company in 2018 & sold it to Nordic Weltech AB in 2019. The work involved everything from sourcing and negotiating with suppliers in China and Taiwan to setting up agreements and price models. Furthermore, it included creating a website and leading all sales activities.

Stockholm, Stockholm County, Se

As Head of Broker Sales & Services the work included establishing and rebuilding the department from scratch with the goal to build a performance culture with focus to increase the institutional customer satisfaction and drive sales. The team consisted of 12 client advisors, with the responsibility to drive sales and service towards the Swedish broker market for all products. The work required close collaboration with our underwriting department, account directors and support functions as well as external broker firms to stimulate proactive service and sales. Furthermore the role included beeing a member of the Broker Sales Steering committee and actively participating in the strategic development of the Broker Sales unit.

Stockholm, Stockholm County, Se

As Trading and Sales Support Manager, work included leading a team of 12 employees that was responsible for driving the back-office operations across sales channels. I was responsible together with the sales managers, for the strategic development of distribution to more standardised, automated and customer centric operation model. Besides this I was also leading our strategic Service project on a cross functional base within the Company among many other improvement initiatives. Work also included beeing a member of Sales Operations Steering Committee.

Stockholm, Stockholm County, Se

Work included identifying new strategic business opportunities, analyzing and defining new processes as well as setting up new collaborations with internal and external partners. Work methods and frameworks such as Scrum, Kanban and Lean were often used within the projects. The role often included a close collaboration with different departments such as legal, underwriting, procurement, sales and operations as well as being a proactive business partner to members in the executive management within Personal Lines.

Stockholm, Se

Attended Novare´s leader development program during 1 year.

Zürich, Ch

Private Placement Life Insurance is Swiss Life’s dedicated business unit for HNWI (High Net Worth Individuals). As Project and Process manager on a Associate Director level, I led various projects on a cross functional base within the company and its global subsidiaries. I also developed the company’s business processes in order to optimize the workflows including setting up an internal control system, identifying, mapping and evaluating all compliance and financial risks within the company.

Zürich, Ch

Established and managed the Operations department of Private Placement Life Insurance, Swiss Life´s dedicated business unit for HNWI (High Net Worth Individuals). Work included leading the team managing the daily operations and to establish and maintain relationships with global custodians, asset managers and business introducers. I was also acting as the internal compliance officer for Swiss Life (Liechtenstein) AG and deputy to the Group Compliance Investigating Officer with duties such as incorporating legal due diligence and money laundering regulations into business processes and ensuring yearly company audits (internal and external) were fulfilled with no remarks.

Worked for the mobile operator 3 as a Process Developer/Project Manager, responsible for developing new more efficient business processes. Responsibilities also included analyzing and interpreting data in addition to being a Team leader for a customer care group handling all 3’s customer agreements.

Master Of Science, Electrical Engineering

Master´S Degree In Business Development And Media Technology